MAC Cosmetics - Counter Lead - Boots - 37.5 Hours

at  The Este Lauder Companies

Reading, England, United Kingdom -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate19 Jan, 2025Not Specified20 Oct, 2024N/AGood communication skillsNoNo
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Description:

JOB SUMMARY

The Account Manager is responsible for supporting their Brand in for supporting the Brand in driving sales turnover and market share through consistently remaining consumer focused;

They are accountable for achieving this by;

  • reflecting a credible and professional Brand image to all internal and external consumers at all times
  • maximising sales through selling, providing excellent service and retail standards
  • contributing to efficiencies through adhering to store/Brand//Company Procedures and guidelines
  • Understand daily/weekly targets
  • Ensure personal awareness of all additional sales avenues i.e. eventing, Omni and digital channels, etc.
  • Keep up to date with competitor activities and missed opportunities
  • Effectively social media, leveraging opportunities to drive the business, protect and enhance the Brand image.
  • Deliver the Brand Strategy, ensuring the delivery of an effective local plan
  • Plan and implement local marketing & events initiatives, aligned to Retailer activity.
  • Deliver excellence in execution of service by ensuring measures are in place to continually and visibly improve service levels, creating a zero consumer complaints mind-set and a surprise and delight culture
  • Be an Ambassador for the Brand – lead the way to ensure Brand values are represented and bought to life.
  • Ensure all refunds and complaints are managed in line with Company guidelines and to a mutually satisfactory conclusion, informing/consulting with the Area Manager where appropriate
  • Use digital tools to ensure knowledge is kept up to date
  • Deliver a consumer recruitment and retention strategy to grow a loyal consumer base.
  • Develop up to date knowledge of product in order to ensure we deliver an industry leading experience and the product meets the consumer’s needs.

Responsibilities:

  • reflecting a credible and professional Brand image to all internal and external consumers at all times
  • maximising sales through selling, providing excellent service and retail standards
  • contributing to efficiencies through adhering to store/Brand//Company Procedures and guidelines
  • Understand daily/weekly targets
  • Ensure personal awareness of all additional sales avenues i.e. eventing, Omni and digital channels, etc.
  • Keep up to date with competitor activities and missed opportunities
  • Effectively social media, leveraging opportunities to drive the business, protect and enhance the Brand image.
  • Deliver the Brand Strategy, ensuring the delivery of an effective local plan
  • Plan and implement local marketing & events initiatives, aligned to Retailer activity.
  • Deliver excellence in execution of service by ensuring measures are in place to continually and visibly improve service levels, creating a zero consumer complaints mind-set and a surprise and delight culture
  • Be an Ambassador for the Brand – lead the way to ensure Brand values are represented and bought to life.
  • Ensure all refunds and complaints are managed in line with Company guidelines and to a mutually satisfactory conclusion, informing/consulting with the Area Manager where appropriate
  • Use digital tools to ensure knowledge is kept up to date
  • Deliver a consumer recruitment and retention strategy to grow a loyal consumer base.
  • Develop up to date knowledge of product in order to ensure we deliver an industry leading experience and the product meets the consumer’s needs


REQUIREMENT SUMMARY

Min:N/AMax:5.0 year(s)

Marketing/Advertising/Sales

Marketing / Advertising / MR / PR

Sales

Graduate

Proficient

1

Reading, United Kingdom