MAC Cosmetics - Counter Lead - Boots - 37.5 Hours
at The Este Lauder Companies
Reading, England, United Kingdom -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 19 Jan, 2025 | Not Specified | 20 Oct, 2024 | N/A | Good communication skills | No | No |
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Description:
JOB SUMMARY
The Account Manager is responsible for supporting their Brand in for supporting the Brand in driving sales turnover and market share through consistently remaining consumer focused;
They are accountable for achieving this by;
- reflecting a credible and professional Brand image to all internal and external consumers at all times
- maximising sales through selling, providing excellent service and retail standards
- contributing to efficiencies through adhering to store/Brand//Company Procedures and guidelines
- Understand daily/weekly targets
- Ensure personal awareness of all additional sales avenues i.e. eventing, Omni and digital channels, etc.
- Keep up to date with competitor activities and missed opportunities
- Effectively social media, leveraging opportunities to drive the business, protect and enhance the Brand image.
- Deliver the Brand Strategy, ensuring the delivery of an effective local plan
- Plan and implement local marketing & events initiatives, aligned to Retailer activity.
- Deliver excellence in execution of service by ensuring measures are in place to continually and visibly improve service levels, creating a zero consumer complaints mind-set and a surprise and delight culture
- Be an Ambassador for the Brand – lead the way to ensure Brand values are represented and bought to life.
- Ensure all refunds and complaints are managed in line with Company guidelines and to a mutually satisfactory conclusion, informing/consulting with the Area Manager where appropriate
- Use digital tools to ensure knowledge is kept up to date
- Deliver a consumer recruitment and retention strategy to grow a loyal consumer base.
- Develop up to date knowledge of product in order to ensure we deliver an industry leading experience and the product meets the consumer’s needs.
Responsibilities:
- reflecting a credible and professional Brand image to all internal and external consumers at all times
- maximising sales through selling, providing excellent service and retail standards
- contributing to efficiencies through adhering to store/Brand//Company Procedures and guidelines
- Understand daily/weekly targets
- Ensure personal awareness of all additional sales avenues i.e. eventing, Omni and digital channels, etc.
- Keep up to date with competitor activities and missed opportunities
- Effectively social media, leveraging opportunities to drive the business, protect and enhance the Brand image.
- Deliver the Brand Strategy, ensuring the delivery of an effective local plan
- Plan and implement local marketing & events initiatives, aligned to Retailer activity.
- Deliver excellence in execution of service by ensuring measures are in place to continually and visibly improve service levels, creating a zero consumer complaints mind-set and a surprise and delight culture
- Be an Ambassador for the Brand – lead the way to ensure Brand values are represented and bought to life.
- Ensure all refunds and complaints are managed in line with Company guidelines and to a mutually satisfactory conclusion, informing/consulting with the Area Manager where appropriate
- Use digital tools to ensure knowledge is kept up to date
- Deliver a consumer recruitment and retention strategy to grow a loyal consumer base.
- Develop up to date knowledge of product in order to ensure we deliver an industry leading experience and the product meets the consumer’s needs
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Marketing/Advertising/Sales
Marketing / Advertising / MR / PR
Sales
Graduate
Proficient
1
Reading, United Kingdom