Macmillan Cancer Navigator

at  Frimley Health NHS Foundation Trust

KEY RESULT AREAS: To make an effective contribution to reaching the Trusts vision, strategic objectives and key work programmes for cancer patient To coordinate care for patients from referral throughout their pre-diagnosis and treatment pathway To provide a touch point for patients and GPs with the hospital to ensure two way communication during treatment To provide guidance, contact and support for patients as they journey through our hospitals To ensure all appointments are notified in a timely manner providing an excellent patient experience providing required information Signposting to other support services Support people affected by cancer to self-manage as part of SSMP KEY TASKS & RESPONSIBILITIES Development of navigation pathway for patients pre-diagnosis, through treatment and end of treatment Provide a single point of contact for patients throughout their treatment Responsible for contacting and organising appointments and information and results based on decisions made by a registered practitioner, Coach patients and carers in the safe use of any equipment to be used at home in line with guidance provided by a registered practitioner Coordinate face to face appointments as per MDT instructions Comment on proposed changes to policies and procedures Support and contribute to audit processes, governance, research, clinical research trials and service development Report any protocol variance to MDT and CNS Responsible for validation and updating of database(s) required for national and local reporting Support the planning/inviting/organising of informative events for patients The post holder will have a good knowledge and understanding of patient pathways within cancer, including the diagnostic staging investigations and treatment options available. The post holder will have excellent communication and organisational skills, together with a high attention to detail and levels of accuracy. To act as centralised point of contact for patients, receiving, triaging and responding to face to face, telephone and written queries, liaising and escalating to clinical team/ operational teams as required. Demonstrate effective management of time and resources with regards to the role, and within the wider team resources.
Respond to unpredictable requests from the Trust, ICS, cancer alliance and regional team to provide information regarding patient pathways and ways of improving this. To contribute in the development of the role by identifying and proposing ways in which the service could better support pathways. Be responsible for day to day office/ home working administrative functions including raising orders of stationary supplies, scheduling of calendar activities, cover for the service during AL/ absence, and any other administrative function as deemed appropriate. Support Trust initiatives to ensure efficient and effective use of resources to maximise utilisation of resources, minimise duplication and variation, and ensure minimal wastage.
Contribute to quarterly service reports and end of year report to Trust cancer services and cancer alliance as evidence of the impact of the role on the cancer pathway. Participate and support evaluation programmes of the cancer navigator role, including mentoring for new post holders. Be a single point of contact for patients, carers and the healthcare team triaging sensitive enquiries and referring to the appropriate department within the hospital. Using own judgement as to what requires immediate action Care coordination and navigation of care and support Under the guidance and supervision of a registered practitioner: To coordinate the follow up investigations required post cancer diagnosis or treatment To coordinate a rapid re-entry into the specialist cancer team review as per tumour group protocol Co-ordinate and book appointments to the Cancer CNSs as appropriate To develop and maintain a good professional relationship with patients and with the specialist cancer teams To facilitate access to health and well-being services, Moving On programmes and other support services To facilitate the completion of the Holistic Needs Assessment and Treatment Summaries To provide basic telephone advice and refer on or sign-post to other sources of support as per tumour group instruction Facilitate access to third sector support, e.g.
Macmillan Information Services, Macmillan CAB, JIGSAW, the Fountain Centre To be a single point of contact for patients and their GPs/Primary Care for patients whilst they remain cancer patients at the Trust To support Macmillan Information & Support Officer in the Wexham Park Macmillan centre or at cancer outpatient appointments across all the Trust sites as required Coordination of education and provision of advice Support the organising of focus groups to gather feedback back with advice from clinical staff Support patients and carers to access up-to-date and appropriate information and support, including sign posting to a range of support services Support the direction of the patient or carer to education or support areas. Encourage and support active and healthy lifestyle choices Support patients and carers to understand what signs, symptoms or situations to be aware of that would indicate concern in collaboration with the CNSs Inform patients and carers on how to make contact when they feel that their condition or needs have changed, including what to do out of hours Support Frimley Health cancer education programmes by presenting Macmillan Cancer Navigator service with support from Macmillan Information and Support Officer General Responsibilities Demonstrate self-directed learning, actively seeking role development opportunities to enhance practice, knowledge and role progression Identify personal education needs and skills development with the registered practitioner Carry out recording, tracking, data capturing administration duties required by the role including filing, report writing, documenting decisions made Understand that there will be some distressing situations and when to seek appropriate support/advice Demonstrate an awareness of the limits of own practice and knowledge and when to seek appropriate support/advice Maintain accurate data bases and feed into reports to Macmillan Cancer Support as appropriate Feedback patient and carer concerns / unmet needs to both organisatio

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