Mail Administrator III

at  Robertson and Company

Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.
Introduction: Prime Hires is seeking a skilled Mail Administrator to join our client.
Contract Dates: 6 months
Pay Rate: $17.20 per hour
Business Hours: Monday to Friday (Onsite)

Job Responsibilities:

• Ensure that all incoming mail and courier is received, sorted and delivered in a timely fashion and the timely and accurate handling of all outgoing mail and courier destined to customers and advisors
• Accurate handling and distribution of cheques, contracts and statements to internal and external customers
• Maintain email inboxes with timely and accurate action of email inquiries, scanning and print requests
• Investigate and resolve inquiries
• Assist with ad hoc projects as required
• Provide excellent customer service to our internal partners

Experience & Qualification Requirements:

• Ability to meet the physical requirements of the job. Some heavy lifting is required up to 50lbs
• Demonstrated accuracy and attention to detail required to avoid privacy incidents
• Previous customer service or data entry related work experience

Personal Attributes:

• Demonstrated ability to communicate effectively, precise communication skills both verbal and written
• Proven to be a positive team player who understands their impact on the Customer Service Experience Ability to cope effectively with fluctuating volumes
• Comfortable using various Microsoft applications including Outlook, Teams, Word, and Excel
• Strong, multi-tasking, organizational and prioritizing skills for a high volume, deadline driven environment
• Strong analytical and problem-solving skills, and a demonstrated ability to manage change

• Ensure that all incoming mail and courier is received, sorted and delivered in a timely fashion and the timely and accurate handling of all outgoing mail and courier destined to customers and advisors
• Accurate handling and distribution of cheques, contracts and statements to internal and external customers
• Maintain email inboxes with timely and accurate action of email inquiries, scanning and print requests
• Investigate and resolve inquiries
• Assist with ad hoc projects as required
• Provide excellent customer service to our internal partner