Mail Clerk

at  Lifetime HOA Management

A Mail Clerk is responsible for sorting, organizing, and distributing mail within an organization. They manage both incoming and outgoing correspondence, ensuring timely delivery to appropriate departments or individuals.

QUALIFICATIONS:

• Education: High school diploma or equivalent; some college or vocational training in office administration is a plus.
• Experience: Prior experience in a mailroom, administrative support, or customer service position is preferred but not required for entry-level candidates.
• Computer Skills: Basic proficiency with office software (Microsoft Office, Google Workspace) for data entry and digital logging.
• Physical Stamina: Ability to stand, walk, lift, and carry packages (up to 2550 pounds) over extended periods.

PREFERRED SKILLS:

• Detail-Oriented: Ability to manage large volumes of mail, accurately identifying recipients, addresses, and shipping details.
• Organizational Skills: Capacity to maintain an orderly workspace and manage multiple tasks without supervision.
• Interpersonal Skills: Strong communication skills to interact with coworkers, management, and third-party couriers professionally and courteously.
• Problem-Solving Abilities: Ability to handle unexpected challenges, such as delayed shipments or incorrect deliveries, and provide quick solutions.

• Mail Sorting and Distribution:
• Sort and categorize incoming mail and packages daily, ensuring accurate distribution to departments or individuals.
• Organize and arrange incoming mail, prioritizing any items marked as urgent.
• Collect, organize, and process outgoing mail, ensuring its prepared with correct postage, labels, and any necessary documentation.
• Provide information for check ledge. i.e. data entry
• Mailroom Operations and Maintenance:
• Keep the mailroom organized, clean, and stocked with all necessary supplies, including envelopes, boxes, labels, etc.
• Perform routine checks on mailroom equipment (e.g., postage meters, label printers, scales), arranging maintenance or troubleshooting minor issues as needed.
• Organize files, documents, or records associated with mail operations and keep digital logs if required.
• Customer Service and Internal Support:
• Respond promptly to inquiries from staff regarding mail and package status, delivery times, or mailroom services.
• Serve as the point of contact for any mailroom issues or delays, providing timely updates to relevant personnel.
• Safety and Compliance:
• Follow protocols for handling confidential or restricted mail, safeguarding sensitive documents.
• Adhere to health and safety guidelines, ensuring a secure environment by keeping the mailroom organized and hazard-free.
• Comply with company policies and industry regulations concerning mail handling, package storage, and disposal of unwanted mail.