Mail Services Work Coordinator

at  US Bank National Association

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

JOB DESCRIPTION

The Mail Services Operations Center in La Mirada, CA. is looking for a Work Coordinator to join the ONSITE team. This is a customer service role in a fast-paced environment. You will work Monday- Friday, 5:00 am – 1:30 pm.

Job Highlights:

• Distributes workload, monitors production and participates in work as necessary.
• Coordinates with other work areas as required to ensure compliance with service standards and regulatory deadlines.
• Resolves exceptions and problems of a more routine nature, referring more complex problems to supervisor or manager as necessary.
• Prepares reports, records and performance monitoring informing management of operational activities.
• Provides work direction and training to staff.
• Maintains knowledge of products, services and systems in assigned area.
• Able to lift 40lbs and walk throughout the day.
• Cover Multiple sites in LA and OC when short staffed (Must have reliable transportation)

Location: 16420 Valley View Ave
La Mirada, California 90638

Basic Qualifications

• High school diploma or equivalent
• Typically four or more years of relevant experience

Preferred Skills/Experience

• Leadership skills
• Thorough knowledge of computer applications and/or the equipment used in the assigned area
• Good customer relations skills
• Effective verbal and written communication skills
• Well-developed ability to identify and resolve/escalate problems
• Demonstrated leadership skills

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by la