Mailroom Student Assistant

at  UNIVERSITY OF LYNCHBURG

Position Title:Mail Services Team Member
Supervisor’s Title & Department Structure: Terry Hudson, Mail Services Specialist (primary) & Rick Cash, Support Manager: Campus Logistics (secondary)
Session: Academic Year
Hourly Rate & Position Classification: $11.00 hourly, team member.
Average hours per week:7-8 hours weekly
Job Purpose: Offer exceptional customer service and operational excellence

POSITION SUMMARY:

As a student employee, this position is part of the University of Lynchburg Mail Services office working under the supervision of the Mail Services Specialist, as well as working with all other university professional staff, faculty, and fellow students.
The Mail Services Team Member is responsible for completing tasks that assist the day-to-day operations of Mail Services by staffing the mailroom which serves students, parents, summer guests, vendors, and visitors. Additional duties include: responding to questions; making referrals; data entry; operating standard office equipment. The successful candidate will gain experience in customer service, communication, teamwork, space organization, logistics, and a strong work ethic.

SKILLS DEVELOPMENT & LEARNING OPPORTUNITIES AVAILABLE:

• Communication and Teamwork Skills
• Express oneself clearly and positively to a team, supervisor, and customers.
• Strategize effective and efficient ways to produce a common goal within a team.
• Demonstrate active listening skills.
• Customer Service Skills
• Provide accurate information to customers.
• Demonstrate professionalism and courtesy to customers
• Critical thinking and logical problem solving
• Develop confidence to solve issues independently
• Demonstrate decision making skills on behalf of the department
• Leadership Skills
• Utilize delegation and leadership skills in a face-paced customer focused environment

REQUIRED QUALIFICATIONS:

• Availability during normal hours of operation with occasional Saturdays.
• Must possess exceptional interpersonal skills, a proactive, friendly demeanor and positive attitude at all times with patrons, staff and co-workers.
• Must be willing to cross-train and work in various capacities.
• Diligence and attentive to detail.
• Excellent written and verbal communication.
• Physical stamina and high energy levels.
• Ability to perform under stress and quickly pivot to meet customer requests. Excellent multitasking ability. Can-do attitude.
• Ability to lift up-to 50 lbs.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. Depending on job tasks, physical demands may require standing and walking for extended lengths of time and may require lifting, pushing, pulling, moving and carrying items up to 50lbs (unassisted).

• Complete daily operational checklist.
• Sort, distribute, and redirect incoming mail and packages.
• Prepare outgoing mail and packages.
• Utilize package tracking software to maintain an accurate record of incoming and outgoing packages.
• Distribute packages to faculty, staff, and students.
• Perform regular audits of the mailroom package inventory and ensure data integrity of the package tracking software.
• Assist the campus community with mailbox use and troubleshoot as needed.
• Respond to student, guest, parent, faculty and staff inquiries about mail services.
• Contact appropriate personnel in the event of an emergency.
• Ensuring the mailroom is clean and organized.
• Adhering to University safety standards.
• Ensuring excellent levels of customer service.
• Other duties as assigned.