Maintenance Administrator

at  Kone

Certified as a Top Employer; KONE is dedicated to a better world of work and exhibits this through excellent people practices. We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency from the team putting our people first and creating a workplace that nurtures collaboration, diversity, growth, and wellbeing.
We are looking for Maintenance Administrator to support the Maintenance Supervisor in administrative tasks, reducing the administrative workload of the Maintenance Supervisor so that he can maximize the time he spends on the field.
Maintenance Administrator tasks consists in ensuring the right quality of the jobs back reported by the technicians, ensuring the timely and correct maintenance of the technicians scheduling, ensuring the assignment of the maintenance profiles for any new or updated contracts, ensuring the correct technician workload balancing in every rounds, and helping the supervisors in the others administrative tasks.
He/She is mainly interacting with the Maintenance Supervisor, Field Technicians, KONE Customer Care Centre agents and with the Maintenance Contract Administrator.
In this role, you will be at the core of KONE - an everyday hero who makes people’s lives easier. You will work towards ensuring quality service, improving equipment safety and performance.

PLANNED MAINTENANCE RESPONSIBILITIES:

• Accountable to assign the right maintenance profile to any new or modified contracts, to any equipment where the technical characteristics have been updated and to any equipment where the change of traffic conditions (evolution of start counter) leads to a new profile assignment.
• Accountable to propose and to define new maintenance profile, based on the equipment technical characteristics, that will be valid for the organization.
• Accountable to check the missing equipment technical characteristics used for the MBM profiles, and to create an inspection visit to the technician in order to collect them.
• Responsible to maintain the “technician to equipment” assignment, based on supervisor decision.
• Accountable for the creation of the maintenance visits based on the schedule, and for the their distribution to the technicians (if no electronic dispatching)

CALLOUT RESPONSIBILITIES:

• Responsible to maintain the callout general planning (day / night / week-end / back-ups / etc)
• Accountable to monitor, check and correct the right alignment of the back reported jobs between the systems.
• Responsible to create, dispatch and back report Clinica service orders and Clinica assessments.

SERVICE REPAIRS RESPONSIBILITIES:

• Responsible to compile the package service repairs tenders, make it signed by the supervisor, send it to the customer, monitor and react to customer’s answers, and create the order.

OTHERS ADMINISTRATIVE RESPONSIBILITIES:

• Accountable to monitor, check and correct the accuracy of e-mail customer notifications, resending them when necessary.
• Accountable to enter technician timesheet data in the system.