Maintenance Assistant

at  Massey University

Maintenance Assistant - Accommodation Manawatū
Position Purpose: The Maintenance Assistant provides hands-on, day-to-day, and longer-
term facilities maintenance within Massey Halls.
This includes a diverse and changing array of tasks including, but not
limited to providing and sourcing household items, minor household
repairs, paint touch ups, changing light fixtures, basic landscaping tasks,
furniture removal and storage. Where the maintenance assistant holds
an appropriate level of skills, knowledge and experience this may extend
to include a range of basic carpentry tasks and troubleshooting of
household plumbing and electrical problems.
Alongside maintenance and repairs, the Maintenance Assistant will assist
with keeping an accurate asset register, undertake regular room
inspections, and have a focus on health and safety at work and risk
management.
Department: Accommodation Services
Location: Manawatu
Reports to: Facilities Supervisor, Accommodation
Responsible for: N/A
Delegations: Nil
Job Title: Coordinator - Facilities, Accommodation Manawatu
Key relationships: Internal External
Accommodation Team Suppliers and contractors
Facilities Team Residents and whanau
Operations Team Other external stakeholders
Health & Safety Team
Emergency Management Team
Student Experience Team
Residents
Cleaning team
Massey University: We are a world-leading university in many academic disciplines and fields
of research. Our point of difference is research that is connected to
community and industry. Our researchers are developing expertise and
skills to advance human knowledge and understanding. Working together
across disciplines and locations, we solve national and global problems
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through fundamental, applied and interdisciplinary research, while
culturally and artistically enriching our world.
We are deeply committed to being a Te Tiriti-led university, demonstrating
authentic leadership in contemporary Aotearoa New Zealand as we uphold
Te Tiriti o Waitangi, the founding document of our nation, and its principles
through our practice. We embrace this not just as an obligation but as a
real opportunity for the nation and its people.
Our educators are preparing a new generation of global leaders. Our
students are diverse and are attracted to Massey because they want to
achieve their personal goals or make their mark in the world. They
experience world-class learning that recognises their intellectual and
cultural strengths, expands their horizons and prepares them to contribute
to a rapidly transforming world with skills, critical and creative thinking and
leadership.
We will be renowned for our passion and caring attitude. All Massey
campuses will be innovation ecosystems, acting as magnets for smart
enterprises. Wherever we are, we will operate in partnerships founded on
respect, trust and mutual benefit. Massey is not only defined by what we
do, but by how we do it.
About this area Accommodation Services is part of the wider Student Wellbeing team. The
university considers living within our halls, apartments, and studios to be
an important part of a student’s experience. By creating a positive living
environment that supports students as they transition into university life,
we offer them the opportunity to be part of a friendly community,
enabling them to focus and be successful in their studies.
Massey core capabilities

At Massey we are Tiriti-led, upholding Te Tiriti o Waitangi principles through our practice, we:

• Demonstrate awareness of Te Tiriti o Waitangi and its contribution to Aotearoa New Zealand

society.

• Understand the relevance of Te Tiriti o Waitangi in relation to the work of the University and the

people we serve.

• Embracing Te Reo in relevant and practical ways in our workplace interactions and engagement

with external stakeholders, giving expression to Tikanga Māori and protocols that demonstrates
that we respect and value Māori conventions in appropriate settings.

At Massey we work together with mutual respect and caring. we:

• Act with integrity and trustworthiness and give credit to others for the work they do.
• Work cooperatively and inter-dependently to foster and promote the One University approach.
• Share knowledge and communicate professionally with courtesy and mutual respect.
• Are ethical in all transactions, working within the parameters of our policies and procedures.
• Are direct, truthful and maintain confidentiality.

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• Seek to understand and appreciate our differences.
• Keep ourselves and others safe; work together to embrace with the University’s health, safety

and wellbeing policies, procedures and programmes; display commitment by actively supporting
all safety and wellbeing initiatives: and by actively engaging in health and safety improvement
opportunities.

At Massey we are future-focused, results- oriented and strive for excellence. we:

• Take ownership and responsibility for delivering results to support achievement of university

objectives.

• Provide the best quality services to our customers (internal and external) ensuring our students/

stakeholders are at the heart of everything we do.

• Deliver or support world-class research, teaching and learning and citizenship.
• Take personal responsibility for our performance, take pride in doing our job well, and commit

to ongoing personal and professional development.

• Are motivated and create a positive working environment where our values are reinforced.
• Anticipate and respond with agility and resilience to the changing needs of the University and

the communities we serve.

• Seek ways to improve our services to deliver in an efficient and effective way.
• Embrace technology and apply this innovatively to better meet the needs of those we serve.
• Challenge ourselves to reach our potential and help bring out the best in others.
• Understand how what we do contributes to the objectives of the University.

Accountabilities
Residential  Provide day-to-day maintenance services, to ensure the Halls
Maintenance remain in good order
 Handle and resolve maintenance enquires and issues, in a timely
manner
 Assist in performing maintenance inspections when required.
 Assist with inspections of residents’ rooms and apartments to
ensure that they are maintained to the appropriate standard.
Organise any cleaning or maintenance required as a result of
these inspections
 Support the accommodation team to manage the operational
activities of the Halls
Asset Management  Assist with operating a Maintenance Management System for:
o Maintaining an equipment asset register
o Maintaining an inventory of stock and spares
o Scheduling preventative maintenance tasks
o Recording corrective works for the properties
o Reporting on maintenance
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Maintenance and  Complete assigned maintenance requests ensuring that they are
Repairs all attended to in a prompt and courteous manner, with a focus
on completing the work in-house where qualified to do so
 Assist with the coordination of operations, cleaning and
maintenance
 Assist with coordination and responsibility for workshop tools and
equipment
 Provide technical support and advise on building maintenance
issues
 Assist with managing stock of necessary spare parts for services,
plant and equipment.
Risk and Safety  Adhere to Health and Safety legislation, Privacy legislation and
any other legislation that impacts on the Halls environment
 Be fully conversant with the Massey Fire and Emergency
evacuation Procedures.
 Grow and develop knowledge and understanding of the Code of
Practice for the Pastoral Care of International Students and the
Code of Practice for Tertiary Education Accommodation.
 Assist in emergency and civil defence procedures as required.
Contractor Management  Where required assist with the supervision, coordination,
control, and monitoring of the delivery of services to the
premises by contractors.
Stakeholder  Establish positive relationships with staff, residents, stakeholders
Relationships/ and suppliers
Miscellaneous  Occasional weekend and after-hours attendance may be required
as part of Incident Response and/or Contractor Supervision
 All other reasonable duties from time to time as directed by the
Facilities Manager.
Qualifications and Experience
Qualifications:  A relevant trade qualification or equivalent experience

 A current New Zealand driver’s licence for the purpose of:

• Driving a University vehicle/van around campus to

undertake the required maintenance and repair jobs

• Moving and storing furniture, tools, cleaning items etc

Experience:
At least three years’ relevant experience and high-level skills in a relevant
role including:
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
A diverse range of experience in building, carpentry, and/or
general facilities and/or household maintenance and repairs
 Proven experience in communication, customer service and
relationship management.
In addition, the ideal candidate should have:
 Ability to work to a tight time frame, prioritise, without
compromising accuracy
 Ability to work effectively under limited supervision, including the
ability to prioritise tasks, manage time, meet deadlines, and
manage unpredictable workload.
Capabilities - Behaviour
Communication • Develops a clear, complete understanding of needs and problems through

Essential careful listening, probing, reflecting, and summarising.

• Leads discussions in a respectful manner, that are sincere and professional.
• Strong interpersonal skills including the ability to communicate with and

work with a diverse group of student residents

• Delivers clear written and oral communications, responds to questions and

concerns in a timely manner using the appropriate style and method.

• Willing to ask for help or support when needed

Working Together  Establishes and maintains productive working relationships
Essential  Contributes as an active and positive member of the team.
 Establishes and maintains trust, confidence, and appropriate
confidentiality with students and other stakeholders
 Proactively identifies and addresses potential issues with students and
other stakeholders.
 Works to resolves conflict and other obstacles to team performance.
Delivering Results  Maintains focus on critical work and expectations.
Essential  Able to track and complete agreed work in planned timeframes.
 Takes responsibility for escalating issues that impact on planned work and
outcomes.
 Supports self during change by remaining flexible, focusing on the
positives, and proactively seeking out opportunities to get involved
Other  Have a high level of personal integrity and honesty
Essential  Be reliable and conscientious in their performance of all duties
 Understanding of privacy, and personal boundaries when working with
student residents
 Value diversity
 A desire to continuously improve and learn
 Be able to make informed decisions under pressure, and to remain calm in
emergency situations
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Capabilities - Technical
Problem Solving  Uses varying problem-solving approaches and techniques as appropriate.
Essential  Develops alternative resolutions / successful resolutions to critical or wide-
impact problems.
 Contributes to standard practices for problem-solving approaches, tools,
and processes.
 Ensures capture of lessons to be learned from a problem-solving.
 Offers suggestions for performance or process improvement in own unit.
Priority Setting  Describes team or unit priorities and how they relate to roles.
Essential  Demonstrates an expectation that there will be ongoing shifts in demands
and priorities.
 Clarifies and handles multiple concurrent and diverse activities.
 Addresses potential conflicts that impact current delivery commitments.
 Works with or leads others to re-prioritise work and reschedule
commitments as necessary.
 Responds to shifting priorities while maintaining progress of regularly
scheduled work.
Digital Skills  Ability to learn and use core Massey University systems
Essential  Good understanding and use of digital skills including use of Outlook/
email systems
Pre-employment checks
Essential  Requirement to pass a Criminal and Traffic Convictions (Security)
Check performed by the Ministry of Justice.
 A safety check in accordance with the Vulnerable Children Act 2014
and the Vulnerable Children (Requirements for Safety Checks of
Children’s Workers) Regulations 2015 is required. Part of this
process includes a requirement to pass the police vetting part of the
safety check.
 Requirement to hold a valid driver’s licence
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Standards: Maintenance Response Times
Emergency Immediate Routine
1 hour attendance 2 hours attendance 2 hours attendance
1 hour to make safe 4 hours to make safe 4 hours to make safe
Complete in 2 hours Complete in 24 hours Complete in 24 hours
Maintenance Activity Maintenance Activity Maintenance Activity
Earthquake damage Loss of electricity Stive elements
Tornado and/or storm Loss of water supply Fluorescent tubes
Fire alarms Loss of MTHW heating Electrical heaters
Fire damage Sewage and drainage Extractor fans
Broken glazing Joinery repairs
Inhabitable room Carpet repairs/replacement

• Driving a University vehicle/van around campus t