Maintenance Controller (12m FTC)

at  Close Brothers Group

OVERALL SUMMARY

At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don’t tick every box. We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your work and home life.
Join the Close Brothers Vehicle Hire (CBVH) Fleet Management Team where you will provide support to our customers and ensure our fleet of HGVs and LCVs are on the road as much as possible. This includes dealing with breakdowns and defects, managing issues quickly and in the most cost effective way possible.
Working as part of the wider Fleet Management team based in Ilkeston, you will liaise with customers and suppliers by both phone and email to ensure excellent customer service and reduce our VOR (vehicle off road) statistics.
Our ideal team member will have strong technical understanding of both heavily, and light commercial vehicles, as well as experience of managing maintenance and breakdowns with suppliers and onsite technicians. You’ll be a team player, a strong communicator and will possess excellent problem solving skills.

IT IS NOT ESSENTIAL BUT IT WOULD BE GREAT IF YOU:

• Have a technical background working on HGVs and LCVs, with strong knowledge of maintenance and breakdown procedures.
  We are an inclusive organisation and committed to ensuring our recruitment process is as accessible as possible to everyone. We will make adjustments for people who have a disability or long-term condition. If you need the job description or application form in an alternative format or would like to discuss the recruitment process with us, please email us at recruit.ssc@closebrothers.com or request a call back.

ABOUT US

Close Brothers is a leading UK merchant banking group providing lending, deposit taking, wealth management services and securities trading. At Close Brothers we provide financial support and advice to small businesses and individuals in the UK. Our purpose is to help the people and businesses of Britain thrive over the long term.
To find out more about Close Brothers, please visit our careers page: https://www.closebrothers.com/careers

• Answer incoming calls relating to (but not limited to) breakdown, repair & maintenance issues across the HGV & LCV fleet
• Book repairs with suitable suppliers and workshops, working to get the vehicles back on the road as quickly as possible.
• Effectively plan and organise time to maximise productivity and efficiency for yourself, the workshops and the customers
• Ensure that all CBVH systems are fully updated with accurate and clear information so that our customer portal remains up to date
• Escalate issues that could impact the customer or business negatively to the Fleet Support Manager
• Ensure that any rechargeable work is communicated to the customers following the company procedures and time guidelines