Maintenance Manager

at  The Montcalm London Marble Arch

ABOUT MONTCALM COLLECTION

United by timeless style and peerless service, Montcalm Collection is London’s compendium of luxury hotels. Housed in elegant Georgian townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped skyscraper, each hotel reveals a different chapter in the city’s story.
The hotels in the collection include a historic brewery, reimagined as a vibrant modern hotel: Montcalm Brewery. A storied city-slicker, housed in the former headquarters of the Royal Mail: Montcalm Royal London House. A property with a bold new perspective at Montcalm East, part of Marriott’s Autograph Collection. And a duo of mindful hotels which set a slower pace: Inhabit, Southwick Street and Inhabit, Queen’s Gardens, both part of Design Hotels.
Our flagship hotel is on the brink of a bold new era. Its Grade II-listed building on the cusp of Park Lane has been sensitively refreshed by architects Holland Harvey. Interiors are being rejuvenated by Studio Mica and Studio Est. We have added a new signature restaurant helmed by a world-famous chef, alongside a dapper lounge and bar. Communal areas, bedrooms and suites have all been artfully redesigned; our spa and Grand Ballroom will re-emerge as modern icons.
Conscious, cultured, characterful, and considerate, Montcalm Marble Arch is a five-star hotel set on a historic crescent that sits proudly at the top of Park Lane, steps from Hyde Park and the West End, with a toe in Marylebone, bringing a fresh, holistic hospitality approach to London luxury. The respectful, sensitive full restoration includes a wellness space, community-welcoming public spaces and a restaurant helmed by an internationally acclaimed chef.

OVERVIEW

Montcalm Marble Arch is looking for a friendly & welcoming candidate to join our fantastic team as a Maintenance Manager. You’ll need to love working with people and be passionate about preserving our planet for future generations.

ESSENTIAL SKILLS AND QUALIFICATIONS

• Bachelor’s degree in Engineering, Facilities Management, or a related field preferred.
• Minimum of 5 years of experience in maintenance management, preferably in a luxury hotel or high-end hospitality environment.
• Strong technical knowledge in HVAC, electrical, plumbing, and building systems.
• Excellent leadership and team management skills.
• Proven ability to manage budgets and control costs.
• Strong problem-solving skills with a proactive and detail-oriented approach.
• Excellent communication and interpersonal skills, with the ability to interact effectively with guests, team members, and external vendors.
• Familiarity with building codes, safety regulations, and environmental standards.
• Proficient in using maintenance management software and other relevant tools.
• Ability to work flexible hours, including evenings, weekends, and holidays as needed.

• Oversee and manage the day-to-day operations of the maintenance department, including HVAC, electrical, plumbing, carpentry, and general building maintenance.
• Ensure all maintenance requests and issues are addressed promptly and effectively to minimize guest disruption and maintain high service standards.
• Collaborate with the front desk and housekeeping teams to promptly address and resolve any maintenance issues reported by guests.
• Uphold the hotel’s luxury brand standards in all maintenance activities, ensuring the property’s appearance and functionality exceed guest expectations.
• Maintain the mechanical and electrical services, architectural content and decorative finishes to the existing high standards.
• Develop and implement a preventive maintenance program to ensure the property’s equipment and facilities are well-maintained and in optimal working condition.
• Leading and managing maintenance teams as well as external contractors to enable safe, efficient and effective.
• Monitor and control maintenance expenses, including labour, materials, and contracted services.
• Maintain inventory of tools, supplies, and spare parts, ensuring the availability of critical items.
• Lead, train, and supervise a team of maintenance technicians, ensuring they deliver high-quality work in a timely manner.
• Conduct regular performance evaluations, provide feedback, and foster a positive work environment that encourages teamwork and professional growth.
• Ensure that the team adheres to all hotel policies, safety protocols, and industry regulations.
• Ensure the property complies with all local, state, and federal regulations related to building safety, fire codes, and environmental standards.
• Conduct regular safety inspections and audits, implementing corrective actions as necessary to mitigate risks.
• Coordinate with external inspectors and service providers to ensure all certifications and inspections are up to date.
• Keep detailed records of maintenance projects, expenses, and any issues that arise.
• Implement and monitor energy conservation initiatives to reduce operational costs and environmental impact.
• Analyse energy consumption patterns and recommend improvements to enhance efficiency without compromising guest comfort.
• Leads the emergency response team along with the General Manager during crisis.