Maintenance Operations Analyst

at  Chenega Corporation

SPRINGFIELD, VA

Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer’s core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!
Chenega IT Enterprise Services (CITES) offers forward-thinking technology solutions to federal agencies and the DoD. Formed in 2016 to serve federal customers CONUS, CITES has grown quickly into a best practices leader for the modern federal enterprise.
The Maintenance Operations Analyst expands his/her practical experience in the application of system analysis techniques and procedures monitoring the NII RPM Operations Center (NROC) electronic dashboard and taking a myriad of possible actions. they will also assist in the monitoring and actions in the MAXIMO program.

Responsibilities:

• Monitors the electronic NROC dashboard and carries out fact-finding and analyses as assigned
• Applies established procedures taught where the nature of the system and feasibility have been decided.
• Watches for “alerts” from the NROC dashboard, analyzes the alerts from principles taught to determine whether a work order should be initiated, and takes appropriate action including calling the port, discussing with PNNL or simply waiting and continuing to monitor the problem.
• Initiates work orders and follows up on those work orders until completion
• Incumbents of position work independently; adapt guides to specific situations; resolve problems and deviations according to established practices; and obtain advice where precedents are unclear or not available.
• Completed work may be reviewed for conformance to requirements, timeliness, and efficiency.
• Supervisory Responsibilities – None.
• Other duties as assigned.

Qualifications:

• High School Diploma/GED required
• Associate degree preferred
• 2+ years experience in a general Help Desk or Customer Service position, preferably in a maintenance environment. Experience with NII equipment is preferred. Internal candidates may substitute for this requirement for 1+ year experience in the MDC.
• Must pass a CBP Background Investigation
• Must have a valid driver’s license

KNOWLEDGE, SKILLS AND ABILITIES:

• Strong organizational skills, ability to prioritize and multi-task
• Must have analyzation skills to put several inputs together and arrive at an answer
• Proficient in Microsoft Office Suite, i.e. Word, Excel, and PowerPoint
• Strong oral and written communication skills
• Knowledge of MAXIMO is a plus
• Knowledge of ticketing systems a plus
• Ability to work shift work that includes nights, weekends, and holidays

• Monitors the electronic NROC dashboard and carries out fact-finding and analyses as assigned
• Applies established procedures taught where the nature of the system and feasibility have been decided.
• Watches for “alerts” from the NROC dashboard, analyzes the alerts from principles taught to determine whether a work order should be initiated, and takes appropriate action including calling the port, discussing with PNNL or simply waiting and continuing to monitor the problem.
• Initiates work orders and follows up on those work orders until completion
• Incumbents of position work independently; adapt guides to specific situations; resolve problems and deviations according to established practices; and obtain advice where precedents are unclear or not available.
• Completed work may be reviewed for conformance to requirements, timeliness, and efficiency.
• Supervisory Responsibilities – None.
• Other duties as assigned