Locations, Working in Walsall,Birmingham & Cannock
Full time – 37.5 hours per week
Salary - £24,750 - £30,000.00 depending on experience plus Serco Benefits.

MAIN ACCOUNTABILITIES:

Maintenance of Property
To provide building maintenance services to a designated area / or number of properties
To report faults using the IT system to ensure all faults are reported and closed for their property portfolio
The role of the MO is to ensure that all properties under their control are free from building defects as defined under the Home Office Contract
Liaison with external sub-contractors to ensure access can be obtained, works are completed to agreed standards and the sub-contractors operatives are approved.
To undertake audit samples of external suppliers work and report findings.
To undertake once a year a Portable Appliance Test (PAT) for any properties in their area for all properties
Trade Duties (Where Applicable)
To provide specialist trade services in accordance with certified standards and experience
To support nontrade MO’s to fault fix under your defined specific trade
To provide technical advice and support to the maintenance section relevant to your trade to ensure all current standards are met under the contract.
To provide the property on-boarding team with trade sign offs for the relevant specialist trade
Health & Safety
To ensure that the safety of all users of the property from a building standard is achieved
To check all relevant property reports before undertaking works in the properties (e.g. asbestos, dangerous persons,) or request additional reports if deemed appropriate by the MO (e.g. structural report, asbestos survey / test etc.)
Furniture & Inventory
Where possible to repair all Serco supplied furniture or ensure furniture is replaced to comply with the Home Office Contract
Materials Management
To only purchase materials from approved Serco suppliers and keep receipts for all transactions to identify and record what materials are used for each job / property.
Where specified only purchase the agreed Serco standard materials unless alternative substitutions can be provide due to stock requirements
Plant & Tool Hire / Purchase
To obtain Managers approval for the Hire or purchase of any plant or tools over £100 to undertake any maintenance repair.
To ensure appropriate receipts are obtained and recoded for each property / job completed.
Waste Disposal
To remove all waste from properties when in attendance and ensure the waste is disposed of in approved license areas and re-cycled where possible.
Garden Maintenance
To undertake garden maintenance duties for properties defined under their property remit
Trade Work
Where work is outside the MO skill set for fault repair a report should be raised on AORA to instruct the appropriate trade fix to be initiated in accordance with the Home Office Contract terms
Cleaning & Carpet Cleaning
To identify areas where a cleaning requirement is required and to raise the jobs/ fault on AORA.
Work Scheduling & Prioritisation
All allocated KPI work must be completed in advance of the scheduled completion date.
If no further KPI work is required for the same day then the MO will continue on site to ensure any other maintenance defects are completed to ensure the property meets the contract standard’s
Once all defects have been completed then any scheduled planned maintenance work can be completed if not already undertaken (e.g. HHSRS annual report, PAT annual test etc.)
To liaise with Housing Officer partners to ensure that any properties in the MO’s portfolio have been inspected at least once per calendar month with a documented report.
Stakeholder Liaison
Where requested, be the site liaison for all stakeholder parties with an interest in the property e.g. Landlords, Local Authorities, Home Office, in order to provide maintenance support.
Working Hours
Various work patterns will be set for MO’s depending on operational delivery needs.
On –Call Requirements & Out of Hours Working
There will be a requirement to be on call and undertake out of hours working to agreed rosters and in accordance with the out of hours local operating procedure to provide a 24 hour and 7 day a week maintenance service.
What we offer
Up to 6% contributory pension scheme. 25 days annual leave plus bank holidays. A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Plans, and more. Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, and Hospitality discounts. A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion. Company discounts which include cinema, merlin entertainment and online shopping and discounts on mobile phone plans and leisure centre memberships. Interesting and enjoyable work. Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.

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About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
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Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
We see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates. We’re a proud holder of the Gold Inclusive Employer Standard and we actively encourage applications from females, those with disabilities or from an ethnic minority background

Reporting to the Field operations manager, the primary function of this role is to provide building maintenance services to a designated area / or number of properties. Where there is a specialist trade, the role also supports non-trade Maintenance Operatives (MO’s) to fix faults. The role requires close working relationships with the housing teams to ensure outstanding service to the users.