JOB OVERVIEW:

This position is responsible for cleaning and moderate maintenance in assigned areas of communities/common areas (including offices) so that each property is maintained in a clean, orderly and luxurious condition for the residents, employees, and public. She/he may be required to perform tasks which involve following the required procedures for washing, cleaning, disposing, and maintenance or replacement of equipment and furnishings.

SKILLS & QUALIFICATIONS:

• Education/Training: High school diploma or equivalency preferred. Three years of maintenance support experience strongly preferred. Basic knowledge of HVAC, plumbing, and electrical systems.
• Experience/Knowledge/Abilities: Must possess strong maintenance background; 3+ years of related work experiences. Experience using hand and electrical tools. Strong working knowledge of customer service principles and practices. Excellent interpersonal, mechanical and communication skills. Self-starter with good verbal and written communication skills. Strong time management skills and ability to multi-task is required. Ability to read, analyze, and interpret technical procedures, drawings, and regulations or documents with a similar degree of complexity is required.
• Driving Requirements: Frequent need (33% to 66% of time) to drive; safe driving and maintenance of maintenance carts; and valid Texas drivers and insurance license required

DISCLAIMER:

This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

I-OS1

I-HR

• Always provides five-star customer service by responding to work order requests, telephone calls, email and other correspondence in a timely and courteous manner.
• Adheres to the company Mission Statement, Values and Global Service Standards of FirstService Residential.
• Assist with general repairs, such as light carpentry, electrical work/masonry, exterior wall plumbing, light masonry (such as sign and light installation), and/or woodworking (such as fence or deck repairs).
• Light locksmithing (such as changing locks/door knobs/etc).
• Maintains/logs work order requests and status in company application, including detailed explanations of completed work, necessary parts for repairs, and/or delays.
• Ensures that relevant resident and guest concerns are resolved in a professional and timely manner. Reports any dissatisfaction to General Manager/Director.
• Assists Porters with cleaning and maintenance duties as assigned including, but not limited to, sweeping, mopping, shampooing, dusting, polishing, trash disposal, replacing light bulbs/equipment, and window cleaning.
• Operates various mechanized cleaning equipment, such as vacuums, polishers, buffers, pressure washers, etc.
• Replaces, assists with setup/takedown, and/or builds new equipment and/or furnishings as needed, including assistance at resident functions.
• Handles various cleaning solvents, chemicals, etc. Complies with all regulations such as OSHA, EPA, State Health Department, etc.
• Cleans air vents, replaces filters and light bulbs.
• Strips, pressure washes, cleans, and recoats floor areas when necessary or as scheduled.
• Maintains assigned equipment in good working condition.
• Inventories and requests or purchases maintenance supplies and materials in a cost efficient manner.
• Maintains shop, equipment rooms and storage areas in a neat, organized and secure condition.
• Acts as the liaison to ensure any needed repairs (outside of general maintenance) are immediately reported to the manager.
• Must be prompt, on time to work and have good, regular attendance.
• May be required to work overtime, as required.
• Facilitates company safety procedures and ensures that policies are carried out. Follows safety procedures and maintains a safe work environment.
• Performs other job-related duties as directed and miscellaneous projects as assigned.