Maintenance Technician

at  New Earth Residential LLC

Position: Service Technician
Category: Non-Exempt (Hourly)
Supervisor: Community Manager & Service Supervisor
Hours: Typical range of hours is based on the community needs and may require weekends and after hour emergency services. Workdays may be adjusted based on community needs. Full Time: 5 days per week, 8 hours per day (average 40 hours).
Physical Demands: Medium work (exerting 50 lbs. of force occasionally), climbing, balancing, stooping, kneeling, crouching, crawling, reaching, walking, pushing, pulling, lifting, talking, hearing. Visual acuity to operate hand tools. Subject to weather.
Drug Screens: Pre-employment, post injury, reasonable suspicion, and possible random screens.

GENERAL SUMMARY OF ASSOCIATE RESPONSIBILITY:

• To support and assist all aspects of the community operations, while reporting to and acting under the direction of the Service Supervisor & Community Manager.

PREFERRED KNOWLEDGE / EXPERIENCE / ABILITY:

• A high school diploma or equivalent and professional knowledge of business discipline are required.
• HVAC/R certification (HVAC & Refrigeration) Preferred.
• Ability to follow detailed oral/written instructions.
• Leader who consistently delivers SUPERIOR Customer service.
• Independent operator with the ability to establish priorities, manage time effectively, and fulfill assigned objectives and projects.
• Problem solver with the ability to respond to and resolve unexpected issues and handle priority changes in a fast-moving, fluid environment.
• Team player with good verbal and written communication skills, strong organization skills, and ability to work well with onsite staff, customers, supervisors, corporate office associates and vendors.
• Must be able to effectively communicate, comprehend, speak, and read in English. Bi-lingual candidates are encouraged to apply.
• Ability to track and inventory material and parts.
• Ability to lift/exert 50 lbs. of force, with chemicals.
• Must be available for emergency calls on nights and weekends when needed.
• Ability to evaluate and fulfill community common area and amenity needs, attention to detail and dedication to maintain the community.
• Demonstrated proficiency in Outlook, Excel, Word, and internet.

• Residential Standards:

• To provide assistance by performing general maintenance duties in common areas.

• Handles “on call” duties whenever needed.
• Responsible for unsupervised, timely completion of occupied apartment service requests in accordance with predefined company and property standards.
• Responsible for all aspects of maintenance of the property, including resident satisfaction and contribution to property occupancy goals.
• Participates in preventive maintenance programs and ongoing maintenance and repair of all mechanical systems of the property, to preserve and maintain the asset.
• Keeping the grounds and common areas clean at all times.
• Perform other related duties and responsibilities, as assigned.
• Ensure all safety precautions are followed while performing tasks.

• Be courteous and pleasant to residents ensuring 5-star service.

Community Inspections and Quality Assurance Review

• Assist and report on inspections and quality assurance review results.

New Earth Residential offers a competitive compensation package including monthly and quarterly bonuses, health, vision, dental and life insurance, and a discounted rent program.
I acknowledge that I can perform the essential functions listed above for the Service Technician position without any accommodations.
Welcome aboard! We’re thrilled to introduce you to the Urban Village Program, where everyone plays a pivotal role in nurturing vibrant and sustainable communities.
Who are we? Urban Village is a unique platform that allows the residents to connect, engage, and socialize.
What makes us different? Residents benefit from our premier social impact program at no additional cost. Residents engage with the program through events and activities, partnerships with meaningful third-party resources, community-based leadership opportunities, and placemaking.

Here’s what you’ll be up to:

• Building Community:
• Work closely with your Program Coordinator to spread the word by distributing and displaying our latest monthly Urban Village Newsletter throughout the community.
• Engage with residents, fueling excitement about upcoming events and fostering a strong sense of community participation.
• Enhancing Environments:
• Champion the use of garden boxes and beehives within your community (if applicable), promoting a greener, more sustainable environment.
• Roll up your sleeves and join us at our annual Impact Day, where we tackle community enhancement projects together.
• Channeling Resources:
• Forge connections with vendors and potential partners, establishing communication channels to support our community’s needs.
• Keep your Program Coordinator in the loop by sharing relevant information and contact details for potential collaborations.
• Building Leaders:
• Educate residents about the program and inspire their involvement as resident facilitators, empowering them to take on leadership roles.
• Guide interested residents through the sign-up process, nurturing the next generation of community leaders.

Your dedication to these responsibilities will be instrumental in driving the success and longevity of The Urban Village Program. Get ready to make a meaningful impact and join us on this exciting journey! Learn more about our program here.