Major Account Manager - South East

at  Wernick Hire

EXCITING OPPORTUNITY: MAJOR ACCOUNTS MANAGER AT WERNICK HIRE

Are you ready to take your career to new heights with an industry leader in modular and portable buildings?
Wernick Hire, Britain’s largest independent provider of temporary and permanent modular accommodation, is looking for a passionate and driven Major Accounts Manager to make an impact on our rapidly growing team.
With our extensive network of hire depots across the UK, we deliver innovative, high-quality solutions to clients in public and private sectors—from site offices to healthcare facilities. Join us and become a vital part of our mission to provide an exceptional customer experience through seamless, end-to-end service!

ABOUT THE ROLE:

As a Major Accounts Manager, you will be the primary point of contact for key clients, driving our mission of providing comprehensive, end-to-end building hire solutions that make the process simple and efficient. Our company, with roots dating back to 1934, has a rich history of growth and innovation, evolving from a small business into Britain’s largest independent manufacturer and hirer of modular accommodation.
This role can be based at any of our South East Depots: Farnham/Portsmouth/Wickford/Dartford

KEY RESPONSIBILITIES:

• Manage customer tenders with input from the Head of Major Accounts and Directors.
• Attend client meetings with senior team members to discuss and progress accounts.
• Create and deliver presentations for clients to effectively communicate our offerings.
• Attend review meetings and promptly address any action points to ensure client satisfaction.
• Handle customer enquiries and complaints efficiently, providing solutions to maintain positive relationships.
• Conduct training sessions for staff on client-specific needs, ensuring team alignment.
• Share client updates with relevant staff through conference calls to ensure smooth communication.
• Introduce and promote new products when required, aligning with client needs and business growth.
• Perform site surveys as needed to assess client requirements and ensure accurate service delivery.
• Keep detailed and accurate customer records to ensure a comprehensive account history and smooth operations.
• Schedule appointments two weeks in advance to manage time and client interactions effectively.
• Spend at least 60% of your week in the field, meeting clients and building relationships.
• Plan at least four client meetings each day to ensure consistent engagement and service.
• Join depot managers on client visits as needed, providing support and fostering strong relationships.
• Organise and attend client events, including those outside regular working hours, to build and strengthen client ties.
• Open new accounts and assist clients with credit limits and account queries to support business growth.