Managed Cloud Services (MCS) Network Analyst

at  Proact UK

At Proact, we’re a pan European data management specialist with a focus on unlocking the power of data through strategy, storage, connectivity, and security. But that’s only part of our story….
We’re also here to break the mould. To stake new ground. To do things differently. And we’ve created a fast-paced, people-first working environment with a focus on innovation, learning and career development that encourages you to do just that.
Here, you can bring your whole self to work as you’ll be part of a truly diverse organisation, working with both local and national customers. You can act with integrity, act with commitment, and act with excellence in mind. And you can embrace change, seek out new challenges, and learn by doing. All as part of a team with a shared sense of direction. One that’s enabling innovation, accelerating growth, and disrupting entire industries

JOB OVERVIEW:

Proact MCS is a leading provider of managed virtualisation and storage solutions in several Data Centres in the UK and western Europe. We are seeking a Networks Analyst to join our team delivering a high-quality data communication infrastructure that underpins our overall service delivery.
We are after highly motivated candidates who can operate on at least a CCNA/CCNP level, and who are looking towards developing their skillsets. In return for delivering a great work ethic and buckets of enthusiasm you will be able to work on a variety of technologies in a service provider environment, including Cisco (Switching, routing, ASAs, Firepower, Nexus), Juniper, Palo Altos and network automation. In addition, you will be surrounded by a team of highly skilled and experienced engineers who will shape and mould you in their own vision.
A relevant Master’s degree in a networking related field and any operational experience would be highly advantageous. There are several training and career opportunities ahead of you in this role, as this is a precursor to our more senior network engineer and network consultant roles, and the rest of the company including our security operations centre.

Job Responsibilities:

• Investigating, analysing, and resolving network incidents, problems, and changes with a focus on the company operational workload.
• Working on the higher volume BAU tickets (Adds/moves/changes) and assisting with the “in-depth” fixes with senior colleagues
• Installation and configuration of new switches and firewalls.
• Regular maintenance of existing infrastructure.
• Monitoring and management of network performance.
• Engaging in projects to provide network related feedback.
• Participate in out-of-hours rota.

ESSENTIAL EXPERIENCE:

• Highly motivated with can-do attitude.
• Good analytical and problem-solving skills, with an exceptional eye for detail.
• Current Cisco CCNA/CCNP qualification or equivalent juniper certifications (JNCIA JNCIS JNCIP)
• Experience in configuring and troubleshooting ASA firewalls, including IPSec VPNs, Or Experience with Junos for Juniper switches, routers and firewalls. You must be highly motivated to learn these technology areas as a minimum.
• A solid understanding of all layers of the OSI model.
• An awareness of data centre security standards and modern cyber threats.
• Comfortable with command line tools such as Telnet/SSH.
• Able to produce documentation to a high standard.

Desirable Experience:

• Operational ASA knowledge, as well as experience with next generation firewalling products.
• Comfortable with aspects of routing/switching concepts.
• 1-2 years working operational experience, or a passion for learning new tech.
• Experience of working in a team environment.
• Incident handling and change management experience using ITIL procedures.
• Comfortable with Linux, network automation concepts and next generation firewalls.
• Palo Alto exposure

IDEAL QUALIFICATIONS:

• One year’s industry experience or,
• Master’s degree desired.
• Current Cisco CCNA/CCNP qualification or, JNCIA/JNCIS/JNCIP

• Investigating, analysing, and resolving network incidents, problems, and changes with a focus on the company operational workload.
• Working on the higher volume BAU tickets (Adds/moves/changes) and assisting with the “in-depth” fixes with senior colleagues
• Installation and configuration of new switches and firewalls.
• Regular maintenance of existing infrastructure.
• Monitoring and management of network performance.
• Engaging in projects to provide network related feedback.
• Participate in out-of-hours rota