Managed Modern Workspace Supervisor

at  CDW

Description
Bring your IT career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your career and future. A Fortune 200 leader, we’re the driven professionals and technology experts companies turn to most to solve their IT challenges.
As the Supervisor of Managed Modern Workspace Services, you will play a key role and act as a major contributor towards CDW’s growing and expanding Managed Modern Workspace Program. This role, while reporting to the Manager of Managed Modern Workspace Services, will form part of an operational leadership team that is focused on day-to-day management and continued development of services around, Field Services, Hardware Repair Support, Device Configuration, as well as Warehousing and Logistics Services.
Also, you should possess a balanced background as it relates to not only on operational excellence and solid P&L management but also understand running a balanced approach that heavily focuses on amazing customer experiences. While possessing a solid background in running and managing operations teams, additional requirements will focus on supporting and interacting with CDW clients, that will consume current and future Modern Workspace services. The role will initially require flexibility and support of various needs within the initial phase of the program, including new service onboardings, support development of building out new programs and business cases that are being considered/reviewed as part of the overall Managed Modern Workspace Program.
Our mission is to be the best and most collaborative Managed Services provider in the country. To that end, CDW has recruited some of the best technology minds and visionary performers working in industry today.
Join us and bring your considerable talent and desire to learn, experiment and succeed in an innovative, highly autonomous, and entrepreneurial environment. Together, we can advance Modern Workspace Services and your career like nowhere else.

WHO WE ARE:

CDW is a leading technology solutions provider to business, government, education and healthcare organizations across the globe. Our fingerprints can be found on technology in workplaces of more than 250,000 companies; from fresh-faced start-ups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small.

Responsibilities:

• Key role in assisting in overseeing day-to-day operations for services such as Device Configuration, Service Repair, as well as warehouse Services
• Collaborate closely with various internal stakeholders ranging from Service Portfolio Management, Practice Leadership, Service Delivery, Supply Chain Management, etc.
• Participate in ongoing Monthly reviews that form part of departmental operations KPI’s, as well as financials results (P&L) with Modern Workspace Program Management.
• Participate in ongoing client facing discussions, operational reviews, as well as ongoing project related activities.
• As the team structure develops and matures take on increasing business functions, including maintaining ongoing workforce requirements and planning, team rewards and recognition, ongoing technical skills and performance management.
• Review and approve HR administration tasks including vacation, sick leave, overtime and internal expenses.
• Ongoing training and career path development of department staff, developing training plans to align with technology and client requirements are met.
• Function as both a team player and leader to motivate, direct and guide daily activities as they relate to

direct reports.

• Work closely with the CDW Sales teams, purchasing and other teams as required to ensure processes are aligned and functioning optimally.
• Long-term focus on developing ISO Quality Management System Compliancy (process, documentation, governance, training and continuous improvement) to achieve official certification where applicable.
• Other tasks and duties as discussed and agreed with your manager.