Managed Print Service Repair Technician

at  Cannon IV

DESCRIPTION

“You don’t just build a business; you build people, and then those people build the business.”
At Flex Technology Group, along with our family of companies, we prioritize people. By joining us, you’ll discover that everything centers around you. You’ll be acknowledged and valued as an individual. Your growth is personalized - crafted to your desires and necessities - and it will persist throughout your tenure with us. Flex Technology Group is a nationwide enterprise recognized as a Top 50 company to sell for by Selling Power Magazine and has consistently appeared on the Inc. 5000 list of fastest-growing companies for 12 consecutive years.
As a Field Service Technician, your role is to guarantee prompt and cost-effective maintenance and repair of printers/copiers, while also cultivating and maintaining a high degree of customer satisfaction with our services and products.

Your responsibilities will include:

• Servicing products independently
• Diagnosing basic printing issues, discerning between printer and network problems
• Installing scanning and equipment in a peer-to-peer setting
• Managing inventory according to company standards
• Upkeeping your vehicle, tool kit, and supplies
• Cultivating and preserving professional relationships with customers and staff
• Assisting sales by providing insights on issues or potential leads
• Upholding a professional demeanor
• Ensuring maximum equipment uptime through prompt repairs
• Guaranteeing customer satisfaction
• Efficiently managing your time

WHAT YOU WILL CONTRIBUTE TO THE ROLE:

• Preferred prior experience in maintenance and repair of printers/copiers.
• Demonstrated mechanical and electrical aptitude and skills.
• Basic networking knowledge.
• Computer and analytical skills.
• High School Diploma required; Electronics or Computer associate’s degree preferred.
• Capability to lift and carry 50 pounds, as well as pull, lift, reach, and transport equipment parts and boxes.
• Must be 21 years of age or older with a valid driver’s license from the state of residence and a clean driving record.
• Independent troubleshooting and critical thinking skills.

Your responsibilities will include:

• Servicing products independently
• Diagnosing basic printing issues, discerning between printer and network problems
• Installing scanning and equipment in a peer-to-peer setting
• Managing inventory according to company standards
• Upkeeping your vehicle, tool kit, and supplies
• Cultivating and preserving professional relationships with customers and staff
• Assisting sales by providing insights on issues or potential leads
• Upholding a professional demeanor
• Ensuring maximum equipment uptime through prompt repairs
• Guaranteeing customer satisfaction
• Efficiently managing your tim