Managed Services Chief Operating Officer

at  Ericsson

THE SKILLS YOU BRING:

• Education :Bachelors degree or equivalent through experience
• Extensive cross-discipline business and technical experience with a proven track record in roles which require qualified knowledge.
• Extensive experience of leading teams in a matrix organization with directors / managers as direct reports
• Sales & client management experience at C- level with positive customer satisfaction
• Strong business acumen & negotiation skills
• Strategic problem solver with strong analytical and problem-solving skills
• P&L responsibility with a record of achieving and improving financial metrics
• Led successful transformational change of a MS contract
  Would you like to take a tour to “Life at Ericsson MEA”, visit short video https://youtu.be/3OMTt0PAY?si=HnqI4J3gpj2papL_

• Management and development of the customer relationship for the specific contract and ensuring customer satisfaction
• Fulfilment of the contract scope and SLA, and delivery execution ensuring that all services contracted under the MSA are delivered according to contractual obligations and requirements
• Managing the customer interface with respect to all service delivery contracted under the MSA for a specific customer and is Ericsson’s primary escalation point for all matters relating to the execution of the contract including commercial, security & EHS/OHS related issues
• Environmental and Occupational Health and Safety (EHS/OHS) as it relates to the contract
• Planning with the KAM for contract retention and support the KAM organization in contractual renegotiation or pre-sales for the specific customer
• Line management of the MSCLT organization
• Securing fulfillment of the MSN objectives and responsibilities
• Support KAM organization in contractual renegotiation or pre-sales for the specific Customer
• Drive contract growth, through development of add on sales opportunities
• Strategic planning with the KAM for contract retention