Managed Services Manager, Southeast Asia and Taiwan

at  Thermo Fisher Scientific

HOW WILL YOU MAKE AN IMPACT

Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them.
The Managed Services Manager leads all aspects of the delivery and management of Managed Services to clients in the region of Southeast Asia and Taiwan (SEATW). This role requires a strong understanding of business processes, laboratory operation, technology solutions, and customer relationship management. The manager will collaborate to ensure the successful implementation and ongoing support of services, while also driving customer happiness and business growth. Manager would also collaborate with commercial team to expand our customer Share-of-Wallet. The position would lead business drive for Singapore customers followed by Malaysia and Taiwan respectively.

QUALIFICATIONS AND SKILLS:

• A bachelor’s or master’s degree in science (e.g., biology, chemistry, or related field) with 2 – 3 year of business development experience.
• Experience in managed services management, including service delivery and team leadership.
• Good understanding of service solution technologies, service management tools/software and data analytics.
• technical and non-technical customers/colleagues.
• Strong customer service orientation and the ability to build and maintain strong client relationships.
• Proven track record to run multiple projects, prioritize tasks, and meet targets.
• Analytical mentality to interpret data and make data-driven decisions.
• Lead to empower and encourage teams towards achieving goals.
• Knowledge of industry (eg. ISO 17025 and 9001), compliance, and safety standards and regulation is an asset.
• Professional certifications in project management or service management (e.g., PMP, ITIL) are desirable.