Management Development Trainer

at  Hickorys Smokehouse

MANAGEMENT DEVELOPMENT TRAINER

As a Management Development Trainer, you’ll be the driving force behind the growth and development of our restaurant managers, helping them reach their full potential!
You’ll be the key link between day-to-day management training, our area managers and the central training team, ensuring every manager gets the tools they need to launch their career in Hickory’s.
With a dedicated area of restaurants under your wing, you’ll take ownership of the training journey for all managers in those venues, making sure that they are keeping the Hickory’s culture at the heart of everything they do, from onboarding all the way through their career.
Your role is all about actively inspiring and developing talent, making sure every manager feels supported and ready to succeed.
This role isn’t just about the day to day skills fo being a manager in a restaurant, it is just as important that you are inspiring and role modelling the Hickory’s culture in every action and interaction, making sure that our ethos of Southern Hospitality is engrained into every manager as part of their DNA.

GUEST EXPERIENCE

• Train and coach team members, new and seasoned, on everything from southern hospitality to running a section like a pro.
• Be a role model for delivering outstanding guest service and southern hospitality, whether it’s during a masterclass or a simple smoker tour.
• Review guest experiences, analyse feedback, and refine training programs to ensure every guest has a memorable visit.