Management Support Coordinator, Clinical Programs - BC Centre for Disease C

at  PHSA

MANAGEMENT SUPPORT COORDINATOR, CLINICAL PROGRAMS

BC Centre for Disease Control
Vancouver, BC
Are you ready to make a difference? The BC Centre for Disease Control, a dynamic Provincial Health Services Authority program, seeks passionate individuals to join us in providing provincial and national leadership in disease surveillance, detection, treatment, prevention, and consultation.
At our core, we aim to cultivate vibrant communities where everyone can achieve optimal health and well-being—right where they live, work, learn, and play.
If you’re driven by the desire to create positive change and contribute to healthier communities, this is the opportunity you’ve been waiting for! Apply now to join our innovative team and make a difference that matters.

WHAT YOU BRING

Qualifications

• Graduation from a recognized diploma or degree program in business administration, health administration or a related field, plus three (3) years recent, related experience in a complex health care environment with progressively more responsible experience in administration, information analysis and benchmarking, human resources or an equivalent combination of education, training and experience.

Skills & Knowledge

• Develop and maintain strong relationships with key internal and external partners to promote and enhance services provided with sensitivity to diversity and indigenous cultural safety.
• Practice the recognition, inclusion and support of all types and aspects of diversity at all stages of engagement, with an understanding of the issues faced by people from equity deserving groups.
• Strong communication and interpersonal skills, with the ability to effectively interact with partners at all levels of the organization.
• Demonstrated negotiation and diplomacy skills combined with a knack for engaging and empowering interested parties.
• Familiarity with healthcare regulations, OH&S standards, and HR best practices.
• Exceptional organizational and administrative skills and experience with workforce management software and HR information systems.
• Proficiency in HR and financial metrics analysis and reporting.
• Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC’s Declaration on the Rights of Indigenous Peoples Act (2019).
• As a strong asset for consideration, we are looking for our successful candidate to have: Knowledge of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (The Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.).

WHAT WE DO

The BC Centre for Disease Control (BCCDC) is dedicated to preventing and controlling communicable diseases and promoting environmental health for the province of BC.
BCCDC is part of the Provincial Health Services Authority (PHSA).
The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.
Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services
PHSA and BCCDC is committed to equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently marginalized groups identified under the B.C. Human Rights Code.
One of PHSA’s North Star priorities is to eradicate Indigenous-specific racism, which includes dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya’kula Team (Indigenous Recruitment & Employee Experience) for support at indigenous.employment@phsa.ca.
Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and marginalization faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and self-determination of Indigenous communities. PHSA must uphold legislative obligations and provincial commitments found in the foundational documents such as including Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC’s Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.

• Collaborate with Clinical Operations Director and clinical/medical leaders in the development of the annual operating plan, and in relation to human and financial resource utilization, staffing of patient care services, and workload activity.
• Conduct complex analysis on historical, current, projected operational requirements to support effective program administration; monitor and explain variances from current plan and informs the development of forecast plans.
• As delegated by the Director, provide leadership and coordination of recruitment activities, generating recruitment requests, coordinating the posting process with Talent Acquisition, collecting and performing initial screening.
• Coordinate recruitment efforts and initiatives with Talent Acquisition tracks progress, coordinate interviews and selection processes and facilitating letters of offer.
• Coordinate and facilitate the onboarding process for new staff, ensuring a smooth transition into the program and organization.
• Plan and coordinate staff orientation programs in partnership with the Director and program clinical leaders to introduce new hires to the program’s policies, procedures, and orientation modules, and ensure related documentation is completed and maintained.
• Collaborate with Human Resources departments to optimize staff scheduling and rotations, ensuring adequate coverage while minimizing overtime costs.
• Support the implementation and maintenance of Occupational Health & Safety (OH&S) guidelines and standards and ensures related documentation is completed and maintained.
• As delegated by the Director, conduct and document incident investigations, safety learning system reviews, and quality reviews as required.
• Regularly analyze human resource metrics such as overtime, vacancies, relief and staffing ratios to identify trends, and collaborates with Human Resources teams to make recommendations for staffing optimization and areas of improvement.