Manager 1, Risk Management

at  Intuit

OVERVIEW

Intuit’s Global Business Solutions Group (GBSG) is committed to creating tools and services that dramatically increase a Small Business’ ability to manage their cash flow. The Risk Operations team supports GBSG by protecting Intuit and our Small Business Customers from financial losses resulting from fraud or credit risk.
If you are a highly motivated, driven leader with an operations mindset and risk mitigation experience, we need you to lead a Chargeback operations team within the Risk Operations group. This team operates on the front-line handling chargebacks, Arbitration and Compliance disputes while reviewing, analyzing, and adhering to the Card Associations rules and regulations, while driving decisions that significantly impact both our customers and Intuit. If you are passionate about enabling small businesses, driving operational rigor, chargeback management, and risk management, come join us!

WHAT YOU’LL BRING

• 2-3 years managing a high performing team in a credit card disputes, payment processing, and banking operations organization, with experience in fraud and risk management
• A coach that loves developing people, embraces empowerment, accountability, and a high-performance culture creating a team that is constantly seeking new ways to deliver value and a better customer experience. You have a track record of identifying and developing exceptional talent to build high performing, highly engaged teams
• Strong project management rigor with the ability to prioritize and drive cross-functional initiatives
• Excellent communication skills, including business writing and presentations. Uses data to create and tell a story that motivates, inspires, and ultimately galvanizes others to create and then implement innovative, and best in class improvements
• Acts as a calming positive influence within their team and across Risk Operations Management
• Demonstrated ability to work in a matrix environment and ability to both influence and develop strong partnerships at all levels
• Collaborative, reliable, highly analytical partner with an ability to make data-driven decisions and to translate identified opportunities into actionable plans. Demonstrated ability to expertly lead cross functional projects, and to guide the organization through change
• Possess a bias for action and will ensure smart plans are in place to keep all KPIs in the green
• Advanced computer/ Internet navigation skills to use a variety of proprietary systems, investigative programs quickly and effectively
• Process Excellence mindset, with experience leveraging process excellence tool sets and frameworks (e.g., LEAN, TQM, Business Process Management)
• Possesses a high level of intellectual curiosity focused on identifying the root cause of problems to generate results and exhibiting the highest personal and professional standards of integrity and ethics
• Strong analytical skills with the ability to draft and change plans to address business needs
• Ability to think start to finish about how to meet customer needs in a way that is operationally sustainable
• Proactively builds relationships/networks that enable current performance and future growth
• Strong money movement domain expertise, including any of the following areas: fintech, payments, lending, or banking

Please refer the Job description for details