Manager 1, Risk Management

at  Intuit

OVERVIEW

Intuit’s Global Business Solutions Group (GBSG) is committed to creating tools and services that dramatically increase a Small Business’ ability to manage their cash flow. The Risk Operations team supports SBSEG by protecting Intuit and our Small Business Customers from financial losses resulting from fraud or credit risk.
Join Intuit’s Risk Operations Payment Team as a Front-line Manager of our Risk Operations Customer Contact Center. Our goal is to provide high-value, customer-focused payment support at the time of need for our customers through first call resolution. This role will lead a team of Payment Experts through people management methodologies and requires strong people skills and analytical abilities to manage and set expectations for performance.

• Supervising the daily operations of the customer service department
• Leading, hiring, and training customer service team members to deliver excellent service standards
• Interacting with customers and handling customer queries and complaints in a timely manner
• Conduct regularly scheduled 1:1s, documentation coaching and performance improvement plans
• Analyzing customer feedback and service data to identify trends and areas for improvement
• Motivating and fostering a supportive and collaborative team environment to maintain high levels of morale and engagemen