Manager 1 Service and Support

at  Intuit

OVERVIEW

The Product Support Management Team provides coaching, feedback and guidance to Product Support Experts in order to best support our customers’ unique needs as well as contribute to team-wide goals and initiatives. Our managers work collaboratively to lead their teams with the department’s vision of remaining “customer obsessed” at the forefront of their mind - we listen hard to customers, understand their challenges, and develop relationships with them to remove their obstacles.
We’re looking for a Manager of Product Support to join our team. Our ideal candidate has demonstrated success managing customer-facing 24/7 support teams. This role will have a significant, direct impact on Mailchimp’s customer experience and broader impact on company operations. They are an inclusive leader, who recognizes the value diversity brings to our organization and leverages different perspectives to enhance our culture and drive performance. This person will report to a Senior Manager of Product Support and work collectively with other members of the Product Support leadership group on larger department wide initiatives.

Please refer the Job description for details