Manager, 24/7 Shelter Services

at  YWCA Hamilton

WHO WE ARE

Founded in 1889, YWCA Hamilton is known as one of Hamilton’s original social innovators and works from a feminist, anti-racist, and anti-oppressive framework. We are dedicated to strengthening women’s and girl’s voices, broadening their choices, building dynamic leadership and providing essential services that promote safe, inclusive and equitable communities.

POSITION DESCRIPTION

Job Code: 12-MRE-2024
Department: Housing & Gender Based Violence Support Services
Reports to: Department Director
Location: Hamilton, ON
Hours of Work: 37.5 hour per week
Start Date: TBD
Posting Date: October 24th, 2024

Accountable for the management and provision of high quality and trauma informed housing supports, crisis response, case management, and counselling services for women and gender expansive individuals accessing 24/7 shelter. Oversees programs and projects related to the 24/7 shelter and associated services in collaboration with other Department Managers. This includes supervision, crisis management, case management, funding reporting, budget allocation, and management of program and staff.

• Oversees the smooth, effective, and trauma informed day-to-day operation of shelter services, harm reduction and safe use programs;
• Manages community liaising, systems navigation and case coordination, crisis response, and counselling programs, including program planning, development, operations and evaluation (e.g. referrals, service restrictions, crisis management, outreach & community work);
• Monitors programs and projects to mitigate risk, ensure compliance with policies and procedures;
• Works with the Facilities department to maintain quality shelter facilities that provides dignity to those accessing services;
• Informs and guides program drop in best practices and implementation of tools which focus on client needs and strengths; oversees application of program guidelines and updates as needed;
• Approves service restrictions and return admissions based on program policies;
• Assists Director with program policy development and ensures that all policies and procedures are current, in alignment with corporate policies and best practices are incorporated;
• Follows procedures for Serious Occurrences and Serious Incident reporting; keeps Director informed;
• Guides staff in mitigating risks to staff, clients and community while providing services to a high risk population; escalates to Director as required;
• Directly manages up to 20 front-line employees including training, monitoring and evaluating performance;
• Assists Director with budget development and reports to funders; manages and monitors budget;
• Works in partnership with other staff in the writing of grants to additional funding sources;
• Responsible for assisting Director with external fund development, proposal writing, reporting and presentations;
• Takes a leadership role in the community on housing, homelessness, including participation at community planning tables;
• Nurtures and forms meaningful internal and external working relationships and partnerships;
• Communicates, consults, educates and influences stakeholders (e.g. funders/sponsors, municipal officials, health authorities);
• Works with program funders to implement requirements and coordinate with other service agencies;
• Appropriately represents YWCA Hamilton in public relations with media and the community with prior approval as per policy;
• Advocates to local organizations (i.e. hospitals, police, shelters) for clients and outreaches to improve coordination of services;
• Plans for and provides training to staff and identifies professional development for staff on emerging trends, leading practices and legislation affecting violence against women services, homelessness and housing programs;
• Maintains appropriate recordkeeping and expense reporting in accordance with YWCA policies and procedures;
• Identifies and evaluates risks associated with program operations and takes appropriate action to control the risks;
• Supports the team in managing the impact of vicarious trauma when working with clients at risk;
• Maintains high level of confidentiality when working with sensitive and personal client, employee and contract information;
• Stays current on emerging trends, leading practices and legislation affecting violence against women, homelessness responses, and housing programs, regulations and directives;
• Demonstrates and models strong leadership behaviours as a member of the YWCA leadership team;
• Participate and provide mandatory organizational and departmental trainings and meetings;
• Fosters a safe and healthy work environment; ensures employees comply with health, safety standards that meet or exceed legislated requirements;
• Supports YWCA Hamilton mission, vision and values;
• Perform other duties as required.

QUALIFICATIONS

• Completion of 3 years’ college or university in social or human services, or equivalent;
• Minimum 7-10 years’ experience working in housing or shelters, with a minimum of 2-year leadership experience;
• Knowledge of key issues including homelessness, housing, violence against women, poverty, mental health and addictions; and Peer Support frameworks;
• Must be able to lead and work from an intersectional feminist, anti-racist/anti-oppressive perspective for operations and strategic planning;
• Must have current Standard First Aid and CPR certificate or willingness to obtain at own cost;
• Must provide a current Vulnerable sector police check or willingness to obtain at own cost;
• Knowledge and skills in feminist, trauma informed crisis intervention and supportive counseling;
• Ability to work a schedule which includes regular on-call rotation for emergencies, crisis situations and resourcing issues;
• Excellent communication skills, including oral and written;
• Bilingual English/French or other languages an asset;
• Ability to work independently with minimal supervision, and also work effectively in a team.
  As part of YWCA Hamilton’s commitment to Access and Equity, we strive to represent the diverse communities that we serve. Individuals who are women, First Nations, Métis, immigrant, refugee, LGBTQ2S+; individuals with disabilities; and individuals from racialized communities or other marginalized communities are encouraged to apply.
  Accommodations are available throughout the recruitment process. Please inform us of any accommodation requests.
  Please Note: Personal information collected during the recruitment process will only be used for employment opportunities only in accordance with the Freedom of Information and Privacy Act. Only applications from individuals eligible to work in Canada will be considered.

• Oversees the smooth, effective, and trauma informed day-to-day operation of shelter services, harm reduction and safe use programs;
• Manages community liaising, systems navigation and case coordination, crisis response, and counselling programs, including program planning, development, operations and evaluation (e.g. referrals, service restrictions, crisis management, outreach & community work);
• Monitors programs and projects to mitigate risk, ensure compliance with policies and procedures;
• Works with the Facilities department to maintain quality shelter facilities that provides dignity to those accessing services;
• Informs and guides program drop in best practices and implementation of tools which focus on client needs and strengths; oversees application of program guidelines and updates as needed;
• Approves service restrictions and return admissions based on program policies;
• Assists Director with program policy development and ensures that all policies and procedures are current, in alignment with corporate policies and best practices are incorporated;
• Follows procedures for Serious Occurrences and Serious Incident reporting; keeps Director informed;
• Guides staff in mitigating risks to staff, clients and community while providing services to a high risk population; escalates to Director as required;
• Directly manages up to 20 front-line employees including training, monitoring and evaluating performance;
• Assists Director with budget development and reports to funders; manages and monitors budget;
• Works in partnership with other staff in the writing of grants to additional funding sources;
• Responsible for assisting Director with external fund development, proposal writing, reporting and presentations;
• Takes a leadership role in the community on housing, homelessness, including participation at community planning tables;
• Nurtures and forms meaningful internal and external working relationships and partnerships;
• Communicates, consults, educates and influences stakeholders (e.g. funders/sponsors, municipal officials, health authorities);
• Works with program funders to implement requirements and coordinate with other service agencies;
• Appropriately represents YWCA Hamilton in public relations with media and the community with prior approval as per policy;
• Advocates to local organizations (i.e. hospitals, police, shelters) for clients and outreaches to improve coordination of services;
• Plans for and provides training to staff and identifies professional development for staff on emerging trends, leading practices and legislation affecting violence against women services, homelessness and housing programs;
• Maintains appropriate recordkeeping and expense reporting in accordance with YWCA policies and procedures;
• Identifies and evaluates risks associated with program operations and takes appropriate action to control the risks;
• Supports the team in managing the impact of vicarious trauma when working with clients at risk;
• Maintains high level of confidentiality when working with sensitive and personal client, employee and contract information;
• Stays current on emerging trends, leading practices and legislation affecting violence against women, homelessness responses, and housing programs, regulations and directives;
• Demonstrates and models strong leadership behaviours as a member of the YWCA leadership team;
• Participate and provide mandatory organizational and departmental trainings and meetings;
• Fosters a safe and healthy work environment; ensures employees comply with health, safety standards that meet or exceed legislated requirements;
• Supports YWCA Hamilton mission, vision and values;
• Perform other duties as required