Manager, Account Management

at  MasterCard

Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a
culture of inclusion
for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Title and Summary
Manager, Account Management
The Manager, Account Management is a key role in the Nordics & Baltic market as we continue to build on our success locally. In this role you will be responsible for managing relationships with our Channel Partners (Acquirers, PSPs and Processors).
This position reports to the Head of Channel Partners in the Nordics & Baltics. The team is responsible for driving Mastercard business and relationship with Channel Partners (Acquirers, PSPs and Processors) across the Nordics and Baltics.

Role:

• You will be responsible for further develop our success within the Channel Partner segment by developing strong and enduring relationships across all managed customers.
• You are expected to understand and own the customer business strategies, identify opportunities that drive business growth and deliver against sales targets for the wide range of products and services provided by Mastercard.
• You are expected to manage, build and grow the business relationship with the entire organization of the customer.
• You are expected to execute Mastercard’s strategy including acceptance quality and growth and acceptance infrastructure upgrades like EMV adoption within the managed account base.

Accountabilities:

• Act as the primary point of contact between Mastercard and the customer by ensuring strategic alignment and maximum mutual success in achieving goals and objectives.
• Monitor and ensure the highest level of customer satisfaction.
• Own and develop the annual and long-term planning cycle / process including develop and execute against a robust sales pipeline.
• Develop / execute Channel Partner strategy to enhance revenue and volume growth and our relationship across all managed customers.
• Successfully manage the financial performance by ensuring that all target metrics are met.
• Develop as well as manage relationships between internal Mastercard partners including business development, marketing and communication, market development, customer delivery, product, Advisors, legal, compliance, security, etc. in order to ensure cross-functional alignment and correct support for the customer.

Experience, Skills & Education:

• Demonstrated success in customer/sales roles, development and execution experience, including experience in negotiations/contract management.
• Experience in identifying strategic opportunities and of managing multiple stakeholders.
• Superior interpersonal and communications skills.
• Demonstrated revenue management and P&L experience.
• Strong analytical and diagnostic capabilities.
• Self starter, independent operator and highly proactive – does not wait to be directed.
• Flexible and open-minded when it comes to taking on a variety of projects.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Role:

• You will be responsible for further develop our success within the Channel Partner segment by developing strong and enduring relationships across all managed customers.
• You are expected to understand and own the customer business strategies, identify opportunities that drive business growth and deliver against sales targets for the wide range of products and services provided by Mastercard.
• You are expected to manage, build and grow the business relationship with the entire organization of the customer.
• You are expected to execute Mastercard’s strategy including acceptance quality and growth and acceptance infrastructure upgrades like EMV adoption within the managed account base

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines