Manager, Account Services

at  GroupM Nexus

GroupM Nexus brings together 9,000 practitioners globally across ad ops, addressable content & TV, AI, commerce, programmatic, search and social, among others, to deliver transformational outcomes across digital channels and platforms and create exciting new career paths for our people. GroupM Nexus is the world’s largest performance engine that integrates paid, owned, and earned to deliver true business outcomes for our clients.

REQUIREMENTS

• A Bachelor’s Degree in advertising, marketing, business administration or communication; OR equivalent professional work experience.
• At least 3 years of experience with an advertising organization.
• Keen understanding of media, strategy, integration, and analytics.
• Fluency in Microsoft Office Programs (Word, Outlook, Excel, and PowerPoint).
• Well-developed interpersonal skills, maturity, credibility, confidence, proactiveness, and integrity.
• Excellent oral and written communication skills.
• Collaborative, with a strong focus on teamwork.

ROLE SUMMARY & IMPACT

As a Manager of Account Services, you will be responsible for day-to-day client and account management, internal financial reporting,and team development and oversight. You will create and implement Out-of-Home media recommendations. There will be a heavy emphasis on account and client services, with opportunities to incorporate unique creative executions, production and non-traditional media.

KEY RESPONSIBILITIES

• Ensure the team is adhering to the planning process, policies and procedures for assigned accounts.
• Ensure all Media Authorization forms are signed and filed.
• Disseminate internal rates to use for leverage and efficiencies.
• Manage and implement approved media plan ensuring all deadlines are met.
• Ensure vendor discrepancies are resolved, and escalate as needed.
• Conduct in-depth negotiations and manage/participate as necessary in the rate negotiation process for direct reports.
• Thorough understanding of clients, business, important facets of clients, industries and sectors.
• Identify and track client issues and resolve/escalate as needed.
• Thorough understanding of client business issues, industry trends, consumer trends, promotional resources, and competitive landscape.
• Prepare monthly billings (compare to client budgets as needed), changes in client estimates, and forecasts.