Manager, Administrative Services

at  Grant Thornton

WHO WE ARE

You know those big cities that still feel like small towns? Where everyone’s friendly and helps each other out? That’s like Grant Thornton. Except here we’re all professionals and there isn’t a mayor or a general store. What we’re trying to say is that we’re a large and growing professional services firm that still feels like a community. We employ over 3000 people across Canada, and we truly care about our colleagues, our clients and the communities where we work and live. That’s what’s most important to us. We’re building a thriving organization that’s purpose driven and still want to remember what your favourite milkshake flavour is.
The Manager, Administrative Services is responsible for leading a team of Administrative Professionals that support our colleagues and enable us deliver on our purpose, to help clients, colleagues, and communities thrive.

• Lead a team of Administrative Professionals (ICS) to ensure overall quality, consistency and efficiency of administrative support services provided to Partners/Principals, Managers & Accountants of all levels to meet the high standards of client service
• Lives and leads with the Firm’s purpose and strategy at the forefront
• Provide insight, feedback and trends to Regional Managers and assist with initiatives and strategies to deliver on the firm’s purpose
• Develop and maintain high quality relationship with all team members, other Managers, Administration, Partner/Principal group and all other stakeholders
• Collaborates with Partners and the other ICS team members to improve the internal and external client experience
• Coach and develop Administrative Services team members by providing and overseeing ongoing confidence-building feedback, both verbal and written, conducting regular one-on-ones, as well as the leadership development for team members assigned to this position
• Supervise Administrative Services team’s vacation, work schedules, and locations
• Working with Regional Manager, P&C and Talent Attraction with recruiting, onboarding, and departures of team members
• Manage the Administrative team’s needs and present issues to senior management as required
• Assign, distribute, delegate work, and allocate job responsibilities evenly among team members and manage completion to ensure maximum efficiency in the offices
• Work closely with the team members to complete all administrative tasks in a timely manner and with great attention to detail
• Oversee the delivery and efficacy of the team’s training
• Participate in cross functional projects such as office specific event planning, coordination for office and real estate support, training admin team members of newly integrated firms, etc.
• Additional duties as assigned