Manager, AMDE Access Team (Manager III)

at  TD Bank

POSITION SUMMARY:

Reporting to the Senior Manager, Access Management Delivery Excellence, the Manager will oversee the Employee Access Team supporting CPB Operations and Branch Banking Delivery Excellence (BBDE) colleague access.

• Support the Access Team to achieve SLA and Quality Control goals
• Provisioning and supporting with escalations related to access for colleagues from supported LOBs as well as managing the Diamond attestation process.
• Building/maintaining strong knowledge of CPB Operation access and supporting as an access SME on various stakeholder projects and initiatives involving impacts to access
• Develop, maintain and support relationships with peers in key partner groups (BBDE, CPB Operations, Product, Risk, Compliance, GIAM)
• Strategy & Planning – Facilitate the development of Access Management to evolve team processes, including integration of automation where possible
• Reinforce enterprise access strategy in conjunction with key leaders and stakeholders in establishing and staying course on high-level activity roadmap and key change programs.
• Utilize business transformation initiatives and demand to forecast demands no access, and co-ordinates with key leaders and stakeholders to prioritize the portfolio of new access programs.
• Identify areas of improvement with access team internal process

JOB REQUIREMENTS:

• Leadership and influencing skills with the ability to advocate for decisions
• Comfortable with change, ambiguity
• Previous experience in the management and operations of Access Provisioning, Access Management or Identity and Access Management
• Ability to exercise sound judgement in making decisions
• Ability to question and challenge status quo, deal with various points of view and to effect creative and responsive solutions
• Ability to work in a fast-paced environment and manage multiple deadlines and priorities
• Access Provisioning Experience an asset
• Previous CPB Operations experience is an asset
• People Management experience is considered an asset

WHO WE ARE:

TD is one of the world’s leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

• Oversee Access Analysts who focus on making Access Provisioning seamless for our partners while adhering to enterprise access standards. Supporting with day-to-day access questions and access requests. Access provisioned within SLA and with accuracy.
• Establish and maintain Role Entitlement Maps (REM) for supported businesses.
• Reinforce the need for access automation as a long-term solution to manual work efforts on the team
• Support the teams in completing the Diamond and Non-Diamond attestations for businesses within scope.
• Foster an environment / culture that encourages productivity, innovation, process improvement, teamwork and a high level of professionalism. Support a positive work environment that promotes service to a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
• Build a collaborative culture of risk awareness and ownership, in support of the Enterprise Risk Framework, Operational Risk Management Framework, and Global Identity & Access Management Access Standards