Manager, Applications

at  Trillium Health Partners

Job Description:
Position: Manager, Applications
Status: Permanent Full Time
Department: Integrated Digital Applications
Posted Date: Wednesday August 28, 2024 – Wednesday September 11, 2024 @ 11:59 pm EST
Base Rate: $106,450.00 - $159,650.00 (salary band placement to commensurate with experience)
A New Kind of Health Care for a Healthier Community. That’s our mission at Trillium Health Partners (THP), one of the largest community-based acute care facilities in Canada. Comprised of the Credit Valley Hospital, the Mississauga Hospital, and the Queensway Health Centre, along with several satellite locations, THP serves the growing and diverse populations of Mississauga, West Toronto, and surrounding communities, and is a teaching hospital affiliated with the University of Toronto.
If you are passionate about your career, motivated to improve the health of the community, and committed to excellence, quality, and patient safety consider joining our Better Together team!

POSITION OVERVIEW

Do you want to make a difference in your community by impacting the lives of employees, patients and families? Work in a complex, innovative and challenging work environment that strives for excellence? Challenge the status quo by modernizing healthcare? Enjoy a competitive compensation package that includes a defined contribution pension and great benefits? Then Trillium Health Partners is the place for you!
As a key member of the leadership team for Integrated Digital Applications, the Manager, Applications Support provides technical and managerial leadership in establishing goals and priorities and in the overall management of current and planned clinical and non-clinical application systems. Primary responsibilities include serving as the Applications leader (spokesperson) for the IS division, managing and coordinating application resources and processes, and coordinating consistent support of clinical and non-clinical applications. Responsible for the stewardship of the ancillary clinical and enabling services applications(s) used at THP.

• Lead team responsible for second/third tier support of 170+ clinical and non-clinical applications with focus on high availability and currency of releases
• Responsible for recruitment, hiring, performance management, and ongoing leadership of approximately 8-10 staff
• Requires the ability to see the ‘big picture’ and able to implement strategies that align tasks, people, and requirements for success in meeting the department goals
• Managing the lifecycle of applications, in accordance with business needs and privacy/security requirements
• Complete regular thorough patching and testing of impacted systems
• Ensuring daily operations are being monitored and executed according to defined SLA’s
• Reporting of monthly key performance indicators,
• Undertakes sustainment activities to ensure applications are available, well maintained, and satisfy business requirements
• Participates in the development of quality standards, controls and procedures and ensures that all application solutions adhere to them
• Enforce and/or refine best practices for an application support framework
• Developing an applications roadmap and providing technical leadership in its implementation
• Liaising with staff and leadership within Information Services, Clinical Systems and Informatics, and across the Hospital
• Developing and managing key relationships internally and externally
• Staying current with industry and technologies
• Participating in, as a Senior Member, THP’s IS Change Advisory Board
• Integrating with other teams to ensure a totally integrated ideal patient experience is attained
• Identify areas of risk and provide solutions to remediate
• Maintain and report monthly on operating budget for the Applications department
• Participate in manager on-call rotation for enabling services, representing I.S.