Manager, Business Applications

at  PagerDuty

PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.
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PagerDuty is growing, and we are looking for an experienced Manager to help design and implement a world-class, global network. As a Manager, Enterprise Applications, you will help lead a team of administrators and developers to design, build, and support PagerDuty’s growing enterprise application environment – ensuring availability, reliability, and security for our users and critical business data.
Together with the other members of the enterprise applications team, you will have the opportunity to re-define how PagerDuty, designs, builds, and maintains a growing suite of applications around the world.

BASIC QUALIFICATIONS:

• Strong understanding of Salesforce platform architecture, security, and scalability considerations.
• Minimum of 5 years of experience in Salesforce administration and development, with 1+ years in a managerial or team lead role.
• Proven leadership skills with experience in managing and motivating a team of administrators and developers.
• Excellent communication skills with the ability to collaborate effectively with technical and non-technical stakeholders.

PREFERRED QUALIFICATIONS:

• Salesforce certifications (e.g., Salesforce Certified Administrator, Salesforce Certified Platform Developer) preferred.
• 1-2 years experience with Salesforce CPQ preferred.
• Experience with Agile methodologies and project management tools (e.g., JIRA) is a plus.
• Self-starter, reliable team player with ability to deliver projects on-time
• Ability to thrive in high-intensity, rapidly changing environment, and to successfully manage multiple projects simultaneously with a sense of urgency
  The base salary range for this position is 131,000 - 184,000 CAD. This role may also be eligible for bonus, commission, equity, and/or benefits.
  Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.
  Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.
  PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.
  This role is expected to come into our Toronto office at least 2 times per week, so you can thrive in your new role and fully embrace being a Dutonian!

NOT SURE IF YOU QUALIFY?

Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you’re new to the corporate world, returning to work after a gap in employment, or simply looking to take the next step in your career path, we are excited to connect with you.

• Collaborate with various stakeholders and produce managers to conceptualize, develop, interpret, and analyze requirements to align business process efficiencies and improvements with system functionality, and ensure the accuracy of information feeding into the CRM systems.
• Maintain and continuously improve Lead to Order enabled with Salesforce, Zuora, CPQ, SpringCM, Marketo, DocuSign and any other related sales & procurement enterprise applications.
• Lead and manage a team of Salesforce administrators and developers to ensure effective implementation, customization, and maintenance of Salesforce applications.
• Implement process improvements and automations to optimize operational and support processes.
• Drive strategic initiatives aligned with business objectives to optimize Salesforce capabilities and integration across the enterprise.
• Provide guidance and mentorship to Salesforce administrators and developers, fostering a culture of continuous learning and development.
• Stay current with Salesforce best practices, new features, and industry trends to drive innovation and efficiency.
• Oversee day-to-day operations of Salesforce applications, including user support, troubleshooting, and issue resolution.