Manager, Business Operations

at  Walden University

ABOUT WALDEN UNIVERSITY

Walden University, an Adtalem Global Education institution, supports a diverse community of adult learners from across the U.S. and other countries, who seek to achieve their academic goals and make positive, lasting social change in their professions and communities. Walden offers more than 100 online degree and certificate programs, for students pursuing a bachelor’s, master’s, doctoral or certificate. Walden University has graduated more than 174,000 students and is accredited by the Higher Learning Commission.
Visit WaldenU.edu for more information, and follow on Twitter, Instagram, Facebook, Instagram and LinkedIn.

Adtalem believes in a culture of collaboration, creativity, and innovation, which thrives when we can work flexibly.

• HYBRID – If you reside within 50 miles of Adtalem offices in Chicago, IL, Addison, IL, Columbia, MD, Minneapolis, MN, and Miramar, FL this role is hybrid, requiring office presence three days a week (Tue, Wed, Thu), with the rest of the workweek spent working from home.

Job Description
The Mgr, Business Operations will support the enrollment growth and retention of students, as well as improve the student experience by effectively managing multiple operational activities at any given time, relating to the successful delivery of goods and services to students in our academic programs. The Business Operations Manager will be responsible for managing projects that meet strategic needs of the organization in order to help the university maintain its leadership role. This individual will be able to meet changing strategic and operational needs, enable, incubate and scale innovation, support programmatic regulatory compliance and accreditation efforts, establish more efficient practices and align functions and stakeholders to help the company continue to achieve its vast potential. The successful candidate will work in a high paced environment and will serve as a liaison between product operations and the colleges. Walden University is a member of Adtalem Global Education (NYSE: ATGE). More than 50 years ago, Walden University was founded to support adult learners in achieving their academic goals and making a greater impact in their professions and communities. Students from across the U.S. and more than 115 countries are pursuing a certificate, bachelor’s, master’s, or doctoral degree online at Walden. The university offers more than 100 online degree and certificate programs. Walden University is accredited by The Higher Learning Commission.

QUALIFICATIONS

• Bachelor’s degree or equivalent experience, Required.
• 3 to 5 years of related business experience in operations and project management roles, Required.
• 3 or more years in change management, project management, process improvement & implementation, etc. Required.
• Demonstrated management and leadership skills via direct management Required.
• Intermediate skills/knowledge of Smartsheet or other project management software.
• Advanced organizational, coordination and project management skills; strong facilitation skills.
• Systems design understanding; business process and industry expertise.
• Advanced skills in managing multiple, competing priorities.
• Excellent communication and organizational skills with ability to set priorities and deadlines to ensure projects are completed.
• Experience in objectively evaluating current processes for opportunities to optimize.
• Interdepartmental communication, collaboration, and end-to-end process performance.

• Manages key projects across multiple colleges, ensuring seamless, student-centric processes to deliver exceptional business performance results. Provides day-to-day management to key functions and ensure implementation of program upgrades, enhancements, and teach-outs.
• Take a leading support role in launching new initiatives from conception to start date by closely collaborating with cross-college teams and departments.
• Leads project initiatives both individually and as part of a team. Plans and executes effective project plans, facilitates the prioritization and completion of projects, project briefings, progress status reporting, definition of KPIs and measurement of success, and generation of project ideas.
• Manages and resolves issues that may jeopardize the objectives of the colleges.
• Develops and maintains key stakeholder relationships to drive process improvement initiatives and prioritize operational requirements.
• Collaborates with teams across the colleges on delivery models or initiatives that may impact operational or student experience outcomes.
• Partners with other academic operation units to gather and provide feedback to ensure results are aligned with strategic institutional objectives.
• Measures and monitors work of individual contributors, providing feedback, coaching and recognition to support career growth and development, as well as supporting quality outcomes.
• Develop level appropriate reporting to ensure visibility of key accomplishments and issues.
• Completes other duties as assigned