Manager Business Process Monitoring – Trading Service Hub (f/m/d) - remote

at  EnBW Energie BadenWrttemberg AG

C-TIHF 2341858

Vollzeit/Teilzeit:
Vollzeit (auch in Teilzeit möglich)
Über das Unternehmen
We are looking for people who believe in the positive power of energy and in their own ability to move things forward. People who know the importance of energy and infrastructure and recognize the immense opportunities they present to shape the future for everybody. Because we are just the same: a large, dynamic company that opens its door wide to people who want to join us in turning ideas into real change. We are the E. Are you?
Unser Angebot
Remote work, home office, part-time roles, workation* – we are convinced that flexible working models help people to be more autonomous and engage in meaningful work. Our wide-ranging training and development opportunities and our extensive mentoring scheme also contribute to this – and all this at a secure employer like EnBW.

Further benefits:

• 30 days annual leave
• Financial extras such as vacation pay and Christmas bonus, profit-sharing, an employee savings plan, company pension scheme, energy price discount and child bonus
• Leasing options for mobile devices and bicycles
• Subsidy for office equipment when working mainly from home

• Discounted “Deutschland-Ticket” (train ticket)More about our various employer benefits at a glance

• • Workation: Up to 30 calendar days at a time and up to 90 calendar days within a 12-month period, if the general conditions permit this in the chosen EU country
    Vielfältige Aufgaben

We are currently looking for a Manager Business Process Monitoring who ensures that IT operations run smoothly, service disruptions are minimized, and the organization’s IT infrastructure supports its business objectives effectively. To be a perfect fit you have a deep experience in the optimization of IT operation, technical and business process monitoring, software development, and common IT systems prevalent in European commodity trading. Your tasks and responsibilities will be as follows:

• Lead the design, implementation, and optimization of business process and IT service monitoring using the EnBW frameworks, ensuring comprehensive coverage and alignment with business objectives. Act in the role of a product owner to build strong customer relationships and manage requests and portfolio.
• Develop, configure, and manage alarm systems for 24/7 operations, including setting thresholds, creating escalation policies, and implementing incident response protocols to ensure swift resolution of issues.
• Provide expert consulting on the use of EnBW frameworks for monitoring and business process optimization, collaborating with IT service teams, developers, and business analysts to ensure the monitoring systems meet organizational needs. Be the first point of contact and interface between DataDog Support and Business users.
• Oversee the technical administration, maintenance, and user management of the monitoring platform, ensuring it remains an easy-to-use, self-service tool that supports scalability and resilience.
• Create and maintain a monitoring catalogue that details existing monitors and provides a framework for integrating monitoring data early in the development process to support automation and efficient operations.
• Collect, analyse, and report on key business process metrics to identify bottlenecks, inefficiencies, and opportunities for optimization, and present insights through detailed reports and visualizations.
• Implement security monitoring within the EnBW environment to detect and respond to security incidents, ensuring all monitoring practices comply with relevant regulatory requirements and internal policies.

Überzeugendes Profil

Who are we looking for? Someone who’s passionate about bringing Trading IT services back to life in the event of fault and to provide operational services within the highly complex technical world of Energy Trading. Your expertise ensures that our international support team performs effectively and efficiently close to our customers’ needs and their complex business processes. Together with your international team of internal and external experts you will help the EnBW Trading department to reduce operational risks. If you have proven experience in the following domains, we should get to know each other:

• University degree in computer science, business informatics, mathematics or in a related field according to experience. Proven track record of relevant professional experience in IT.
• Develop and implement long-term IT monitoring strategies with a visionary mindset.
• Proficient in using monitoring solutions like DataDog or Nagios for setting up dashboards, metrics, and alerts, with deep knowledge of its features, functionalities, and custom scripting for tailored monitoring solutions.
• Strong experience with cloud platforms such as AWS, Azure, and GCP, including proficiency with cloud-native tools like Kubernetes and Docker, as well as Infrastructure as Code (IaC) tools like Terraform.
• Skilled in data collection, analysis, and visualization, with expertise in data analysis tools and languages (e.g., SQL, Python, R), and capable of creating detailed reports and custom dashboards.
• Experienced in setting up and managing monitoring and alerting systems, with knowledge of incident response protocols, log management tools (e.g., ELK stack), and playbook development.
• Well-versed in security monitoring tools and practices, with an understanding of compliance standards, regulatory requirements, and experience in implementing security alerts and incident management.
• Skilled in interpreting monitoring data to provide actionable insights, identify trends, and recommend improvements to monitoring systems, ensuring optimal performance and reliability.
• Proficient in conducting impact analyses, managing risks, and overseeing change management processes, with a focus on communication, documentation, and continuous improvement of change-related activities.
• Knowledge about commodity and energy trading is a plus.
• Language Skills: English (mandatory), German is a plus.

Über den Bereich
EnBW is one of the largest energy supply companies in Germany and Europe, supplying electricity, gas, and energy-related products and services to 5.5 million customers. Within its trading business unit, the trading IT acts as a service provider and enabler in providing a broad range of tools, methods, and services to the trading needs.
EnBW Trading is a data driven enterprise, requiring endless information about Trade Lifecycles, Markets, Meteorological Data, Asset Data, Client Insight, etc. It’s Trading decisions are driven by data insights based on flexible solution to gather, transform, transport, manipulate, visualize and extract data. Most business processes are complex and time critical - operational stability and recovery times are key for business success.
With the trading*serviceHUB we offer a 24/7 first and second level IT support and operations specifically for the needs of an international Energy Trading department. To make IT operations more reliable our international team offers the design, implementation, support, and operation of business process monitoring and technical monitoring, based on common tooling frameworks like DataDog or Nagios.
The team works remotely most of the time, but we meet regularly at our offices in Karlsruhe, Germany. Paired with our flexible working times and an agile delivery culture, this ensures you work where and when it suits you best.

We are currently looking for a Manager Business Process Monitoring who ensures that IT operations run smoothly, service disruptions are minimized, and the organization’s IT infrastructure supports its business objectives effectively. To be a perfect fit you have a deep experience in the optimization of IT operation, technical and business process monitoring, software development, and common IT systems prevalent in European commodity trading. Your tasks and responsibilities will be as follows:

• Lead the design, implementation, and optimization of business process and IT service monitoring using the EnBW frameworks, ensuring comprehensive coverage and alignment with business objectives. Act in the role of a product owner to build strong customer relationships and manage requests and portfolio.
• Develop, configure, and manage alarm systems for 24/7 operations, including setting thresholds, creating escalation policies, and implementing incident response protocols to ensure swift resolution of issues.
• Provide expert consulting on the use of EnBW frameworks for monitoring and business process optimization, collaborating with IT service teams, developers, and business analysts to ensure the monitoring systems meet organizational needs. Be the first point of contact and interface between DataDog Support and Business users.
• Oversee the technical administration, maintenance, and user management of the monitoring platform, ensuring it remains an easy-to-use, self-service tool that supports scalability and resilience.
• Create and maintain a monitoring catalogue that details existing monitors and provides a framework for integrating monitoring data early in the development process to support automation and efficient operations.
• Collect, analyse, and report on key business process metrics to identify bottlenecks, inefficiencies, and opportunities for optimization, and present insights through detailed reports and visualizations.
• Implement security monitoring within the EnBW environment to detect and respond to security incidents, ensuring all monitoring practices comply with relevant regulatory requirements and internal policies

Who are we looking for? Someone who’s passionate about bringing Trading IT services back to life in the event of fault and to provide operational services within the highly complex technical world of Energy Trading. Your expertise ensures that our international support team performs effectively and efficiently close to our customers’ needs and their complex business processes. Together with your international team of internal and external experts you will help the EnBW Trading department to reduce operational risks. If you have proven experience in the following domains, we should get to know each other:

• University degree in computer science, business informatics, mathematics or in a related field according to experience. Proven track record of relevant professional experience in IT.
• Develop and implement long-term IT monitoring strategies with a visionary mindset.
• Proficient in using monitoring solutions like DataDog or Nagios for setting up dashboards, metrics, and alerts, with deep knowledge of its features, functionalities, and custom scripting for tailored monitoring solutions.
• Strong experience with cloud platforms such as AWS, Azure, and GCP, including proficiency with cloud-native tools like Kubernetes and Docker, as well as Infrastructure as Code (IaC) tools like Terraform.
• Skilled in data collection, analysis, and visualization, with expertise in data analysis tools and languages (e.g., SQL, Python, R), and capable of creating detailed reports and custom dashboards.
• Experienced in setting up and managing monitoring and alerting systems, with knowledge of incident response protocols, log management tools (e.g., ELK stack), and playbook development.
• Well-versed in security monitoring tools and practices, with an understanding of compliance standards, regulatory requirements, and experience in implementing security alerts and incident management.
• Skilled in interpreting monitoring data to provide actionable insights, identify trends, and recommend improvements to monitoring systems, ensuring optimal performance and reliability.
• Proficient in conducting impact analyses, managing risks, and overseeing change management processes, with a focus on communication, documentation, and continuous improvement of change-related activities.
• Knowledge about commodity and energy trading is a plus.
• Language Skills: English (mandatory), German is a plus