Manager Call Center Operations

at  TransUnion

Lagunilla, Provincia de Heredia, Costa Rica -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate06 Feb, 2025Not Specified08 Nov, 2024N/ALeadershipNoNo
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Description:

SKILLS

  • Leadership
  • Results oriented
  • Ability to work as part of a dynamic team-teamwork
  • Problem solving-Proactive
  • Good Communication- emphatic
    Education : Administrative career-business administration-system analysis
    English level Advanced -Bilingual Spanish-English

RESPONSABILITIES

  • Hiring, training and developing staff
  • Track the operation, manage and call center metrics (efficiency, effectiveness, quality, satisfaction)
  • Interaction with leadership team (local and global)
  • Define operational strategy that allows the team to achieve the goals-rethink according to situations
  • Coaching Team Leads

Responsibilities:

Please refer the Job description for details


REQUIREMENT SUMMARY

Min:N/AMax:5.0 year(s)

Financial Services

Accounts / Finance / Tax / CS / Audit

Finance

Graduate

Proficient

1

Lagunilla, Provincia de Heredia, Costa Rica