Manager, Campus Security Operations

at  Douglas College

WORK ARRANGEMENTS

Regular hours of work are 8:30 am to 4:30 pm, Monday to Friday. The work may involve situations requiring response outside of the normal work day timeframe, and the manager is required to be on call, 24 hours a day, 7 days a week, in case of emergency. Travel between various Douglas College’s locations will be required.

WHAT DOUGLAS OFFERS

DO what you love. Be good at it. That’s how Douglas College defines a great career. It’s a philosophy that resonates through our classrooms, our offices and our boardrooms. It inspires our students and drives us to make Douglas College one of BC’s Top Employers. We love what we do. And we’re looking for passionate, motivated people to join us in making one of Canada’s best colleges even better.

THE ROLE

Under the direction of the Director, Safety, Security & Risk Management (SSRM), the Manager, Campus Security Operations provides leadership to the College in planning, developing and overseeing the College’s security program. The Manager develops and implements strategies, programs and initiatives to establish and maintain a safe environment for all persons on all college campus locations. The Manager organizes, directs and coordinates the activities of campus security operations, which includes contracted patrol and security services, crime prevention programs, investigations, communications, technology, reports and administration.
The Manager is responsible to develop and maintain security programming that contributes to the quality and excellence of the College through the protection of life and property and the preservation of peace and good order on College campuses. The Manager directs and reviews the delivery of campus security operations, identifies and addresses future security requirements, determines major security initiatives and optimizes campus public safety and security. The work may involve situations requiring response outside of the normal work day timeframe, and the Manager is required to be on call, 24 hours a day, 7 days a week, in case of emergency.

RESPONSIBILITIES

The Manager, Campus Security Operations is accountable for:

• Leading the campus security operations in proactive development and enforcement of cost effective safety and security programs to address the unique issues facing the Douglas College community.
• Ensuring effective security service delivery at all campuses through a visible and responsive security presence, effective interactions between security personnel and students, employees and the public on campus, and consistency of security programs across all campuses.
• Determining and implementing major security initiatives, and participating in initiatives of the SSRM Department at the Director’s request.
• Developing security related policies and procedures.
• Working collaboratively with administrators, staff, faculty and students to develop, implement and maintain services that are responsive to the community’s needs and are in keeping with the College’s strategic objectives.
• Developing strategies for reducing crime and enhancing safety and security through preventative measures including awareness campaigns and safety orientations and training.
• Providing advice, consultation and information to College students and employees with respect to safety and security matters.
• Liaising with external agencies and organizations including the police of local jurisdiction, and municipal, provincial and federal regulatory agencies to ensure that the College’s security programs are in alignment.
• Keeping the Director, SSRM apprised of all criminal, security and/or safety issues.
• Overseeing security related technology, including security cameras and access control systems to ensure they are working effectively and in compliance with applicable College policies and BC Freedom of Information and Protection of Privacy Act.
• Reviewing security incident reports to determine problem areas on campus relating to safety and security, recommending and implementing appropriate solutions.
• Conducting and/or overseeing investigations of security incidents, and investigations of a sensitive nature, by identifying and interviewing witnesses, complainants, respondents and other relevant parties.
• Ensuring that evidence relating to an incident is identified, collected and securely held.
• Preparing investigation and evidentiary reports to support internal and external bodies (i.e. police, crown prosecutors and compliance agencies) in respect to internal and criminal investigations. May be required to attend and give evidence in internal hearings and/or civil or criminal proceedings, and provide guidance to other College personnel who may be called as witnesses.
• Conducting risk assessments of college buildings and operations and making recommendations in relation to loss prevention and limiting liability exposure.
• Arranging high profile security coverage as and when required.
• Invoking a “hold and secure” or “lockdown” procedure at a campus where necessitated by a threat to campus security.
• Providing safety and security orientation and related training to various campus groups.
• Providing a reporting system with respect to crime statistics, security incident reporting, and ensuring the maintenance of security records in compliance with related College policy.
• Participating as a member of various internal committees and working groups, including: Behaviour Intervention Team, Threat Assessment Team, Critical Incident Response Team and Emergency Operations Centre.

TO BE SUCCESSFUL IN THIS ROLE YOU WILL NEED

• Bachelor’s degree in a relevant field of study, as well as advanced training in areas such as crime prevention, threat assessment, and trauma informed interviewing, or an equivalent combination of education, training and experience
• 7 – 10 years of progressively responsible professional experience in security service and program development, preferably within a post-secondary setting
• 3-5 years’ experience overseeing security teams
• Keen attention to detail
• Highly self-motivated and directed
• Proven analytical and problem-solving abilities
• Demonstrated ability to design and deliver personalized training to administrators, faculty, and students as required in areas of responsibility
• Demonstrated decision-making capacity together with an ability to prioritize campus needs and ensure effective decision-making within a collegial environment
• Excellent written, verbal and interpersonal communications skills together with proven experience in resolving conflict
• Demonstrated supervisory experience, preferably at a management level
• Demonstrated experience in establishing and maintaining effective working relationships with employees at all levels of the organization
• Demonstrated ability to model professional, ethical and collaborative behaviours consistent with the position
• Team-orientated and skilled in working within a collaborative environment
• Must hold a valid Security License and a valid B.C. driver’s license
• Successful police criminal records check