Manager, Change Management Governance

at  Sun Life

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You’ll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you’ll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

JOB DESCRIPTION:

The Manager, Change Management Governance role is a key leadership role accountable for ensuring field-facing change is rolled out in a systematic and sustainable manner across Retail Advice and Solutions. These changes may include, organizational culture transformations, changes to business processes and/or roles, changes in the underlying systems or technology platforms we use, changes that impact people and whose success will be dependent on successful adoption of new ways of working.

The Manager, Change Management Governance plays a key role in ensuring broad awareness of change initiatives and through adherence to change management best practices projects achieve their objectives and outcomes. This role will focus on the people side of change and at a high level involves:

• Evaluating new change requests and providing expert guidance to Initiative Owners on change management best practices to recommend strategies based on the needs of each request
• Maintaining a change calendar to ensure the volume of change is within organizational capacity
• Defining and reporting on relevant metrics to effectively gauge the success of the change and change tactics in achieving target outcomes

Team Management and Other Accountabilities:

• Lead and coach Change Management Consultants through proactive career development and continuous feedback loop
• Create an inclusive and engaging team environment ensure high overall employee engagement
• Managing individual and/or team issues and escalating where appropriate
• Actively promote Retail Advice and Solution brand to attract talent and external partners
• Ensure ongoing compliance with all applicable regulatory and policy requirement

WHAT WILL YOU DO?

• Ensure change management best practices are applied to field-facing change initiatives; working with the Initiative Owner, ensure there is a clear articulation of the Change story – what will be different? What are the key “From … To’s”
• Assess stakeholder analysis and change impact
• Analyze change management related risk assessment and mitigation tactics
• Anticipate and manage anticipated resistance as a key part of the Change Plan
• Consult and coach initiative owners to create an actionable and integrated Change Plan that covers all key stakeholders across the change management activity levers:
• Communications plan
• Sponsor action plan
• Coaching plan
• Training plan
• Resistance management plan
• Operational readiness
• Change success metrics
• Manage the change intake process and maintain an organizational view of field-facing change initiatives to prevent change fatigue and ensure the volume of change doesn’t exceed organizational capacity
• Provide guidance to partners on the best timing to implement a change based on other change initiatives impacting an audience
• Provide regular status updates to leadership on the change portfolio and progress of key initiatives
• Continuously improve Change Management team processes and tools to improve both team efficiency and effectiveness of change management practices
• Assess effectiveness of change tactics and use feedback loops to continuously adapt tactics to the intended audience

Team Management and Other Accountabilities:

• Lead and coach Change Management Consultants through proactive career development and continuous feedback loop
• Create an inclusive and engaging team environment ensure high overall employee engagement
• Managing individual and/or team issues and escalating where appropriate
• Actively promote Retail Advice and Solution brand to attract talent and external partners
• Ensure ongoing compliance with all applicable regulatory and policy requirements

The Manager, Change Management Governance plays a key role in ensuring broad awareness of change initiatives and through adherence to change management best practices projects achieve their objectives and outcomes. This role will focus on the people side of change and at a high level involves:

• Evaluating new change requests and providing expert guidance to Initiative Owners on change management best practices to recommend strategies based on the needs of each request
• Maintaining a change calendar to ensure the volume of change is within organizational capacity
• Defining and reporting on relevant metrics to effectively gauge the success of the change and change tactics in achieving target outcome