Manager, Civic Engagement

at  City of North Vancouver

POSITION OVERVIEW

The City of North Vancouver is the urban core of the beautiful North Shore and has a long-term vision to be “The Healthiest Small City in the World”, with five key priorities to be a City for People, a Liveable City, a Vibrant City, a Connected City and a Prosperous City.
The Office of the Deputy Chief Administrative Officer is seeking a dynamic Manager of Civic Engagement committed to processes that build trust with community, increase transparency, and improve access to government. This leadership position is part of a strong team with a service-driven culture where each day presents fresh challenges and opportunities to tangibly impact the lives of City of North Vancouver’s residents, businesses, partners and visitors.

REQUIREMENTS

Your qualifications include: a degree in communications, planning, policy or public administration; IAP2 certification and/or certification in dialogue; a minimum of five years in a supervisory capacity, preferably in a municipal or public sector environment working with unionized staff; experience leading engagement processes for government or inter-governmental agencies; and understanding of digital technologies for promoting public participation. You will also have demonstrated interpersonal and leadership skills and thrive in a fast paced environment. Considerable background in strategic communications planning, facilitation, community outreach, and excellent written communications are an asset.

Reporting to the Senior Manager, Communications and Engagement, you are a seasoned knowledge keeper helping ensuring all CNV public and interest holder engagement achieves the standards and commitments outlined in our forthcoming Engagement Framework. You are a collaborator who can facilitate strong working relationships with other City divisions, partner agencies, consultants and external interest holder organizations. And you are an inspiring leader who can mentor and supervise a growing team of engagement advisors, as well as project manage delivery of complex city-wide programs and initiatives.
You will oversee the creation and implementation of public and interest holder engagement strategies and activities; managing survey design, quantitative and qualitative analysis including all reporting to Council on CNV engagement processes; developing and providing timely engagement capacity building and training for staff; developing programs and opportunities for increased public participation; managing CNV’s digital engagement tools and platforms; ensuring CNV processes are inclusive and accessible to all with a focus on equity-deserving communities; managing the work of external suppliers and CNV’s preferred suppliers; and ensuring performance measurement and evaluation of processes aimed at continuously enhancing service delivery to improve trust and confidence between government and people.