Manager (Client Engagement and Sales Operations)

at  visa

Company Description
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.
Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.
Job Description

JOB DESCRIPTION

The Client Engagement and Sales Operations position works closely with Tier 3 institutions, communicating sales initiatives, Visa strategic guidelines, key products and solutions, problem solving, day-to-day execution of Sales Operations activities, and hosting mass engagement webinars. Support the Digital Sales team with reporting, sales analysis, and compliance. Responsible improving and implementing sales processes to best serve Digital Sales in the Asia Pacific markets. Analyses, determines, coordinates, and implements efficient client engagement processes and standards. Responsible to centralize, manage and resolve core Visa Business Operations and administrative work directly with clients in the region. This position handles details of a confidential and critical nature.

• Provide day-to-day Visa business support and administration – deal execution, compliance matters, sales operations with clients for all countries in the Asia Pacific region with Digital Sales clients
• End-to-end financial modelling of growth agreements in standard and bespoke approach
• Coordinates with multiple departments and functions to assure appropriate information flow and understanding of overall process improvement direction
• Ensure appropriate delivery times by internal units (marketing, risk, accounting, finance and compliance) and be the main liaison with internal units of such to both internal and external client requests
• Communication to clients of sales initiatives, Visa strategic guidelines, and key products and solutions, etc.
• Review existing business process to improve turnaround time and automate, if applicable, to ensure a better service to clients
• Present, facilitate and lead assigned Sales process improvements activities using data gathering and analysis, problem solving, and project management skillsets
• Collaborates with functional areas to develop and maintain performance metrics, measurements, methods and targets
• Work with process owners to create and improve Visa’s metrics and goals.
• Develop strong conflict management skills in order to work effectively with a large range of teams to develop accountability, transparency, and rapid fact-based decision making.