Manager, Client Events (Contract)

at  Osler Hoskin Harcourt LLP

Osler, Hoskin & Harcourt LLP is one of Canada’s leading business law firms. Advising many of Canada’s corporate leaders, as well as U.S. and international parties with extensive interest in Canada, our more than 1,000 firm members are based in offices in Toronto, Montréal, Ottawa, Vancouver, Calgary and New York.
Osler prides itself on attracting and maintaining some of the brightest talent in the legal arena. Our lawyers, students, management and staff have created a unique firm culture which nurtures mentoring and the exchange of ideas. Osler is a dynamic and exciting place to begin a career or carve out a new path.
As a member of the Client Development & Marketing team in Toronto, reporting to the Senior Manager, Marketing Programs, the Manager, Client Events is responsible for the planning, coordination and execution of all client events (virtual, in-person and hybrid), client social events and sponsorships. This position has two direct reports, an Events Specialist and Events Coordinator.

POSITION REQUIREMENTS

Education and Experience
This position requires a university degree or college diploma and at least 5 years experience in coordinating events in a corporate environment. An equivalent combination of education, training and experience may be acceptable.

Knowledge and Skills

• Must have knowledge and experience in webcasting and virtual event technology (ON24 preferred) and experience successfully running virtual events.
• Strong event management background with a demonstrated knowledge of event planning and management principles, methods and techniques
• Proficient with MS Office, including Word, Excel, Outlook and PowerPoint
• CRM experience, or an equivalent system (Salesforce or OnePlace)
• Strong collaborative interpersonal skills and is comfortable to liaise with different levels in an organization
• Ability to take ownership of projects, as well as multi-tasking multiple concurrent events
• Superior accuracy, attention to detail, creativity, time-management and organizational skills
• Superior customer service skills
• Strong communications and writing skills
• Experience with budgeting and expense monitoring
• Must have the flexibility to work extended hours

For the safety of firm members and visitors, Osler is committed to complying with the recommendations of public health authorities, including with respect to adopting mandatory vaccination policies. Employment at Osler is therefore conditional on complying with any vaccination policies that Osler may adopt from time to time in response to the recommendations of public health authorities.
We are currently working in a hybrid work arrangement, which includes a requirement to work primarily in the office and flexibility to work remotely up to 2 days per week.

• Work with Lawyers, Business Development Professionals, and other stakeholders to plan, coordinate and execute local, national and international virtual and in -person client seminars, client events, sponsorships, conferences, trade shows and social functions
• Manage all event logistics including, mailing lists (working with CRM team), invitations, marketing collateral materials and RSVPs. Work closely with Osler Hospitality Services on event venues, caterers, and costs
• Provide guidance on best medium for virtual client seminars and social events (ON24, Zoom, Teams etc)
• Provide training for partners and other staff on how to use our webinar platform, ON24
• Responsible for communicating with clients and lawyers, including working with the Osler Marketing team to develop invitations, signage and internal messaging
• Create and monitor event schedules and budgets
• Create and update event information in the firm’s CRM system and ensure the database list of sponsors, clients and contacts are maintained for invitation lists
• Coordinate table sponsorships for business development in departments, including invitations, RSVPs and payment
• Working with the Events Specialist and Events Coordinator, provide oversight on client social events, firm client gifting and the distribution of firm tickets
• Coordinate with the other Osler offices to support and provide guidance on their event programs as required
• Evaluate our national event offerings to ensure they are on brand and consistent in delivery
• Provide input on speaker selection for client events
• Write and distribute event follow up material in a timely manner
• Responsible for other duties as assigned