Manager: Client Experience Adoption

at  Standard Bank

Job Overview
Business Segment: Business & Commercial Banking
Location: ZA, GP, Johannesburg, Baker Street 30
Job Type: Full-time
Job Ref ID: 80427482A-0001
Date Posted: 10/22/2024
Job Description
Responsible for client experience and how these are implemented; inclusive of Channel Experience, Environmental, Social, and Governance and Ecosystems identification, insights and execution.
Qualifications
Qualification
Business Commerce Degree
Experience
5 - 10 years proven ability to integrate across multiple stakeholders internally and externally, based on client experience insights, in order to deliver key success measures
Solid understanding of existing products, offerings and sectors
Understanding of ecosystems thinking and Environmental, Social, and Governance practices, the impact this can have, and a view on mechanisms on how to execute this into practical work tasks
Additional Information
Behavioural Competencies
Developing Expertise
Adopting Practical Approaches
Providing Insights
Generating Ideas
Establishing Rapport
Technical Competencies
Client Retention, Client Servicing and Customer Understanding
Product Knowledge
Risk Acceptance, Risk Reporting, Risk Response Strategy and Risk / Reward Thinking
Strategic Planning and Reporting
Strategy Definition
Please note: All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or TransactionFraudOpsSA@standardbank.co.z

Please refer the Job description for details