Manager Client Services

at  NSW Department of Communities and Justice

YOUR ROLE

Provide leadership, direction and support to a team/s of professional and administrative staff within a Community Service Centre (CSC). Manage all aspects of the CSC’s operations and build a collaborative team environment to deliver quality services and achieve positive outcomes for the community’s children, young people and families.

WHAT YOU’LL DO

• Provide strategic leadership and management in all areas of the program area and be the senior representative of the Agency in the local community that your program area serves.
• Responsible for the delivery of the Agency’s core functions and services to vulnerable children, young people and their families.
• Responsible for providing leadership and direction as well as ensuring the professionalism and performance of professional and administrative staff within the program area.
• Be proactive in providing leadership to facilitate the implementation of agreed change at the front line in a way that aligns operational activities with the corporate and strategic directions of the Agency.

TO BE SUCCESSFUL IN THIS ROLE YOU WILL POSSESS THE FOLLOWING:

• Develop effective strategies and show decisiveness in dealing with emotionally charged situations, difficult and controversial issues
• Build and monitor a workplace culture that values fair and inclusive practices and diversity principles
• Promote and manage alliances within the organisation and across the public, private and community sectors
• Initiate and develop partnerships with customers to define and evaluate service performance outcomes
• Have a strong commitment to leading practice with Aboriginal families and being able to identify and resolve issues specific to the Aboriginal community and their families.
• Work through issues, weigh up alternatives and identify the most effective solutions
• Identify resource needs and ensure goals are achieved within budget and deadlines
• Develop team/unit plans that take into account team capability, strengths and opportunities for development
• Address and resolve team and individual performance issues, including unsatisfactory performance in a timely and effective way

THANK YOU FOR YOUR INTEREST IN THIS ROLE. WE LOOK FORWARD TO RECEIVING YOUR APPLICATION.

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