Manager CLM Assisted Refresh - 12 Month Max Term

at  Commonwealth Bank

Financial Crime Operations (FCO) is a team of 2000 Operations Professionals, part of the Financial Crime Services (FCS) team in Chief Operations Office (COO). The team is accountable for the development, implementation, and ongoing leadership of the Group’s financial crime operations shared service. Financial Crime Operations leads the Group’s approach to managing Anti-Money Laundering and Counter Terrorism Financing (AML/CTF) and Sanctions risks and obligations through the provision of the following operational services AML, CTF, KYC, Sanctions, ECDD etc.
You will be part of the Financial Crime Operations team with focus on ensuring strong operational cadences with a strong quality and compliance focus on outcomes with efficiency in the way that we disrupt financial crime.
Financial Crime Operations footprint spans Australia, India and New Zealand.

You will be ensure coaching sessions with each of your direct reports are completed, this includes development planning and performance discussions.

• You will drive a high standard of the teams capability uplift relating directly to AML/CTF processes this will include train the trainer sessions or staff awareness training.
• You will at all times champion a Continuous Improvement culture within the team, and consistently look for new opportunities to further optimise and streamline existing processes.
• You will be responsible for driving and overseeing the day to day management and oversight of volumes, rosters, systems and workflow
• You will at all times apply performance management techniques and protocols when performance/behaviours are not in line with expectations or values.
• You will be responsible for reviewing all quality issues/rework which arises, effectively drawing out thematic and building spotlight sessions and actions plans to improve results and plans documented to be within tolerance levels.
• You will be open to change and deliver process changes following at all time the Change and Governance rules.
• You will play an active role ensuring the forecasting team is across volume drivers which may affect supply vs demand.
• Adhere to the Code of Conduct. The Code of Conduct sets the standards of behaviour, actions and decisions we expect from our people.