Manager, Cloud Application Support

at  Emera Inc

CLOSING DATE: FEBRUARY 11, 2025

At Emera, you’ll be part of an inclusive, respectful workplace where everyone is welcomed and supported. Come build a career as unique as you are: making an impact from Atlantic Canada to the world. Your experience and perspective will help Emera to safely deliver cleaner, reliable energy to our customers.
If working in an innovative environment, challenging yourself, and shaping a cleaner energy future inspires you, we want to hear from you. Apply with a resume and cover letter by February 11, 2025 and tell us what excites you about this role.
Emera is seeking a Manager, Cloud Application Support, to join our Digital Technology team and play a key role in advancing our digital strategy.
Reporting to the Vice President, Digital Technology, you will lead the development and oversight of Software as a Service (SaaS) governance, operating models and standards ensuring alignment with business goals by driving value for customers through innovation, operational excellence, and enterprise-wide digital adoption.
This is a unique, high-profile opportunity to contribute to transforming the future of technology at Emera and its operating companies across Canada, The US and The Caribbean delivering impactful, scalable solutions that support our strategic vision.

ACCOUNTABILITIES

This role will help the organization create greater value from SaaS use across Emera and its operating companies to understand impacts including capturing increased future value and enhanced risk management.
As the single point of accountability and ownership, this position will oversee in-scope policies and functional processes, driving standardization and the adoption of leading practices across all business units and functions. The governance framework developed will guide the delivery of support and services to customers, promoting operational efficiency and customer satisfaction.
This role will lead the creation and implementation of a new SaaS governance and operating model for all operating companies and develop a plan to ensure ongoing value creation through adherence to the model and its associated standards. Some of these tasks may include:
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Working with stakeholders across Emera to close gaps in current enterprise processes to bring integrity, transparency and efficiency for establishing and operating SaaS solutions.

• Working with stakeholders across Emera to establish a best-in-class technology asset management practice.
• Develop and maintain SaaS operating standards
• Implement a communication and change management plan to ensure awareness and adherence to governance & operating frameworks, standards, and best practices.
• Oversee the SaaS portfolio across Emera Operating Companies, including risk assessment, vendor management, and contract renewals.
• Drive cost optimization efforts related to SaaS licensing, procurement, and usage.
• Ensure compliance with data security, privacy, and governance policies, working with security and legal teams.
• Monitor performance, develop KPIs, and provide regular updates to leadership on SaaS performance and compliance.
• Provide ongoing training and support to business units to ensure adherence to governance frameworks and best practices.
• Develop a matrix to assess SaaS applications based on criteria such as cyber risk, users, data classification, and criticality.
• Define support standards for each SaaS tier, ensuring roles and responsibilities are clearly defined.

WHAT SKILLS WILL MAKE YOU SUCCESSFUL?

As the ideal candidate you recognize yourself in most of the following competencies, and possess or are working towards the desired skills and experience listed below:

PROFESSIONAL EXPERIENCE:

• College Certificate or Bachelor’s Degree: Information Technology, Human Resources, Business Administration, Management Information Systems, Finance, or a related field.
• Technology Experience: 3-5 years’ experience working with technology systems

PRACTICAL EXPERIENCE:

• Technical proficiency of cloud-based services
• Policy and standards development and implementation
• Experience with application support models
• Understanding of risk management (cyber, vendor, data)
• Data analysis & reporting
• Experience enabling change impacting organizational people, process and technology
• Experience developing and managing leadership and stakeholder engagement

The perks of joining our team? We offer::

• Flexibility: Hybrid work model with 2 flexible remote workdays.
• Health & Wellbeing: A comprehensive benefits plan, 24/7 access to virtual health care services for you and your family through Dialogue, access to a free on-site fitness centre, Employee and Family Assistance Program, parental leave top-up plan and wellness benefits.
• Grow Your Career: Opportunities to advance within and between our affiliate companies, a focus on employee development and available sponsored education programs.
• Community Engagement & Care: Corporate investments in the places where our people live and work, mentoring opportunities, fundraising-matching & volunteer programs, various committees and employee resource groups, and scholarships for children of employees.
• Competitive Compensation: Short-term incentive plan and a Defined Contribution Pension Plan.

Diversity, Equity & Inclusion at Emera:
As one of Atlantic Canada’s largest publicly traded companies, we are ranked one of Canada’s Top 100 Employers, Top Employers for Young People and Top Diversity Employers. We know our success is driven by our dedicated teams and we strongly encourage applications from all qualified candidates, including persons who identify as racially visible, Indigenous, persons with disabilities, women in underrepresented roles and members of the 2SLGBTQ+ community.
Applicants from these equity groups may self-identify through the online application process. We support candidates and employees with access and accommodation needs and encourage you to let us know when you require accommodation.
Recruitment & Promotion Policy:
The success of the Emera Company is driven by its people: a strong team with a shared commitment to support the Emera Company mission and values. The purpose of our recruitment policy is to provide a consistent framework to support fair and equitable attraction, hiring, and retention of the best talent for vacant positions. We are dedicated to maintaining a fair hiring process that provides equitable opportunities to all our applicants and is guided by our company values

Please refer the Job description for details