Manager, Commercial (Business Lending)

at  SASCU Credit Union

We invite you to lead a team where you can feel good about the work you do and the positive impact you will have in the communities we serve in the Shuswap region. We believe in fostering a work environment that is the perfect blend of friendliness, support, and professionalism, not to mention fun!
As the Manager, Commercial, you will lead a team dedicated to providing advice to business members and drive the success of the Commercial Centre by overseeing all aspects of commercial operations. This includes developing and implementing effective business strategies, ensuring the growth of SASCU’s membership base and commercial loan and deposit portfolios. You will foster and manage relationships with business clients and oversee their personal portfolio. Leveraging advanced underwriting expertise, this position will evaluate complex commercial loans, carefully balancing risk and reward to promote sustainable growth.

WHAT YOU’LL DO:

• Manage the commercial team, including oversight of priorities and team workload, payroll, and scheduling.
• Take ownership of member concerns and resolve or support staff in correcting complex and/or difficult lending service situations.
• Ensure the team meets with business members where they choose to make their lives more convenient, provide holistic advice on a full range of business products and associated services, and make referrals to other community partners including lawyers and accountants.
• Promote collaboration and unity within the Commercial team, effectively managing both centralized and decentralized team members to ensure seamless teamwork and alignment.
• Coach and develop the commercial team to meet or exceed individual and team sales targets; identify gaps to targets in a timely manner and implement action plans to close gaps.
• Manage an assigned portfolio of business members with lending needs, delivering timely and relevant financial advice and solutions based on their needs.
• Build relationships with internal partners (such as Retail, Wealth, and Insurance) to support other business goals.
• Actively pursue partnerships within the communities SASCU serves for business development purposes and champions community involvement within the commercial team.
• With oversight from the Associate Vice President, Banking Operations, develop business strategies for the Commercial Centre and effectively implements them within the team.
• Effectively lead employees through change with particular emphasis on change tools, processes, and collaboration with Human Resources as necessary.
• Undertake other related duties to maximize the member experience.

YOU’RE PERFECT FOR THIS ROLE IF YOU:

• Demonstrate a results orientation in delivering advice and a memorable customer experience.
• Possess an aptitude for business development and relationship building.
• Have strong organizational and time management skills.
• Are comfortable with technology and able to learn new systems and programs quickly.
• Show a commitment to continuous learning, accountability, and initiative.