Manager, Commercial Parts

at  UD TRUCKS

KNOWLEDGE & SKILLS REQUIRED

Knowledge

• Trucks technical knowledge – understanding of Service Sales or Service contracts considered as an asset.
• Passion for & knowledge of about trucks, Parts Sales & Inventory Management.
• Good understanding of the Middle east and Africa business environment.

Skills

• Fluent in Arabic and English language - Other languages are considered as an asset.
• Fully proficient in MS Office applications.
• Networking skills (internal and external).
• Presentation skills.
• Adaptability to different environments and audiences.
• Flexibility to travel within the MEENA region

MINIMUM QUALIFICATIONS

Qualification
Diploma in Automobile / Mechanical Engineering
Experience
Minimum 5 years of experience in the field of commercial vehicles (or similar)
Experience working in regional office

• Monitor key performance indicators (KPIs) and financial metrics to evaluate the parts department’s performance and identify opportunities for sales growth.
• Secure monthly forecasts and market intelligence through consistent communication with dealers
• Analyze vehicle population and parts penetration targets to identify potential areas for parts sales expansion.
• Support dealers in developing recommended parts lists for both current and new truck models.
• Collate missing information from headquarters to establish new parts pricing, taking into account of different costs and suggested retail price.
• Execute dealer marketing campaigns in line with the agreed business plan and assess their effectiveness.
• Monitor stock levels, anticipate demand, and collaborate with the SPOL team to manage inventory replenishment.
• Collaborate with U&SS team members and stakeholders to efficiently meet customer needs.
• Prepare comprehensive reports and presentations detailing parts performance, market dynamics, and growth opportunities.
• Coordinate with the SPOL team to address back-ordered parts, offering alternative solutions to minimize downtime.
• Drive optimal parts availability at UD Warehouse and dealerships to meet customer demands in collaboration with SPOL team.
• Ensure readiness for new market entry concerning MRC (market release criteria), training and logistics setup.
• Collate and provide weekly sales reports to support importers and other stakeholders as required.
• Attend the monthly service sales meeting, provide feedback on KPI and challenge the dealers.
• Cultivate a customer-centric ethos within the parts department, prioritizing responsiveness, accuracy, and professionalism in customer interactions.