Manager Consulting

at  Wolters Kluwer

The Manager, Consulting for Legal Bill Review is responsible for working with management to drive challenging, market-responsive performance standards and goals of the Legal Bill Analysis Center of Excellence (“LBACOE”), which consists of Legal Invoice Analysts, Quality Assurance Analysts, Operations Support Specialists, Managers, Associate Directors and Director. The Manager will supervise and lead a group of 8-10 legal bill review analysts (“Team”) within the LBACOE and ensure that their Team’s workflow meets and/or exceeds the established standards by utilizing defined metrics and process improvement initiatives. Managers are responsible for the prompt, accurate and efficient auditing of electronically submitted legal fee and expense invoices by their Team and themselves. The candidate will be responsible for making adjustments to invoice line-item entries, where those line-item entries violate provisions of the relevant billing guidelines and documenting justification for such adjustments. The Manger supervises and appraises the performance of their Team, including, but not limited to, providing coaching and identifying development opportunities.
The Manager is also responsible for, subject to approval of management: (1) developing, documenting and maintaining effective methodologies for training new LBACOE invoice analysts; (2) training new LBACOE invoice analysts on approved legal billing review techniques and platforms; (3) assessing the training needs of LBACOE invoice analysts on a regular basis and (4) training LBACOE invoice analysts on an ongoing basis, as needed. The Manager is further responsible for the creation and implementation of quality assurance methodologies, subject to approval by management, as well as the ongoing monitoring/auditing of LBACOE analyst work to ensure compliance with established quality standards.

Essential Responsibilities:

• Supervise LBACOE invoice analysts to ensure the efficient and accurate review legal invoice entries. Coordinate and distribute legal bill assignments to team members. Verify the accuracy of the UTBMS task codes (Fee, Activity and Expense codes) applied to invoice line items.
• Work with the LBACOE to create a culture of empowerment, engagement and innovation.
• Drive performance excellence and operational efficiencies through a continually evolving organizational structure. Supervise and motivate high quality, professional LBACOE analysts.
• Monitor and drive daily and long-term LBA delivery production, often based on customer pre-determined schedules.
• Ability to carry out detailed written or verbal instructions; ability to respond to requests effectively and efficiently.

The Manager is also responsible for, subject to approval by management:

• Developing, documenting and maintaining training documentation necessary to driver shorter ramp-up time using effective methodologies for new LBACOE analysts
• Developing & conducting quality assurance on regular basis to train, coach LBACOE analysts on approved legal billing review techniques, customer specific service levels & ELM billing platforms. In addition, during heavy periods of incoming invoice volume, conduct the initial audit and/or quality assurance invoice review audit up to 15% of the time.
• Simplifying legal service agreements to produce effective operational outputs meeting and in some cases exceeding customer expectations
• Creating, tracking and analyzing data on key reviewer performance metrics using customer lens to provide upwards recommendation to management and senior leadership on how to improve customer experience
• Monitoring, training and calibrating LBACOE analysts on an ongoing basis to drive self/team’s conformance to LBACOE compliance & quality standards
• Conducting team events and best operational practices to drive high employee engagement & lead by example to Wolters Kluwer Purpose & Value promise
• Provide SME support to organization, team wide initiative to improve or build customer centric operations.

JOB QUALIFICATIONS:

Education:
Minimum: Bachelor’s Degree from an accredited college or university. Juris Doctor or MBA preferred.
Experience:

Minimum Experience:

• 0-2 years of prior management experience in a legal billing or claims environment.
• 5+ years’ experience in the legal industry with 3+ years as an attorney, paralegal, legal spend analyst, legal bill auditor, legal bill reviewer, or billing coordinator for law firms.
• Effective communication skills - ability to obtain information from others and deliver information to others orally and in written form.
• Ability to read legal rules (guidelines) and apply to series of information.
• Familiar with e-billing systems and Microsoft Excel.
• Excellent ability to review, analyze and evaluate legal fee and cost/expense invoice entries and to exercise discretion and sound judgment when making audit and adjustment decisions.
• Strong understanding of legal terminology and claims legal situations, multijurisdictional exposure preferred.
• Strong leadership skills with an ability to motivate and inspire team members to achieve goals; including productivity, timeliness and accuracy.
• Prior experience training new staff members, preferably in a legal setting. Strong coaching and employee development skills.
• Strong data analysis and reporting skills, including team productivity and quality tracking.
• Self-motivated with an ability to work independently and with very limited supervision after training.
• Excellent computer skills with the ability to learn the electronic legal bill submission and auditing software.
• Sound command of the English language- grammar, syntax and style - including an understanding of the conventions of punctuation and capitalization. Excellent spelling and proofreading skills.
• Organizational skills, including the ability to organize work in an orderly fashion conducive to the scheduling of prompt, efficient review of an appropriate number of legal invoices in a given day or time period.
• Familiarity with common business math and possess appropriate business telephone skills.

Required Competencies:

• Communications: Strong organizational and training skills are critical to being successful in this role. Strong communications skills and the ability to organize and motivate team members in a matrix environment are essential.
• Teamwork: Must work collaboratively with people within LBACOE and throughout the entire WK organization, while providing constructive feedback to LBACOE from the BUs.
• Problem Solving: Capable of independent thinking and rendering sound decisions. Astute at identifying and engaging the necessary resources to help in decision making. Takes quick actions to identify and resolve the cause of any problem. Proactive in nature.
• Planning and Organizing: Must be able to conceive, develop and implement plans with the purpose of achieving short- and long-term goals. Must be able to prioritize and supervise resources in order to accomplish these goals in a given time period.
• Technology: Has the ability to partner with experts in the technology field to identify technology gaps and requirements necessary to develop position and impactful solutions

.•Learning: Ability to acquire new or modify existing knowledge to support a changing market place and workforce. Can demonstrate a capability to learn by study, experience, or instruction.

• Initiative and Enterprise: Is self-directed and has the ability to translate ideas into action and get things done.

Tools:

• Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

TRAVEL REQUIREMENTS:

• Ability to travel domestically in the US independently.
• Ability to obtain a Citi Corporate Credit Card to cover company expenses.

Essential Responsibilities:

• Supervise LBACOE invoice analysts to ensure the efficient and accurate review legal invoice entries. Coordinate and distribute legal bill assignments to team members. Verify the accuracy of the UTBMS task codes (Fee, Activity and Expense codes) applied to invoice line items.
• Work with the LBACOE to create a culture of empowerment, engagement and innovation.
• Drive performance excellence and operational efficiencies through a continually evolving organizational structure. Supervise and motivate high quality, professional LBACOE analysts.
• Monitor and drive daily and long-term LBA delivery production, often based on customer pre-determined schedules.
• Ability to carry out detailed written or verbal instructions; ability to respond to requests effectively and efficiently

The Manager is also responsible for, subject to approval by management:

• Developing, documenting and maintaining training documentation necessary to driver shorter ramp-up time using effective methodologies for new LBACOE analysts
• Developing & conducting quality assurance on regular basis to train, coach LBACOE analysts on approved legal billing review techniques, customer specific service levels & ELM billing platforms. In addition, during heavy periods of incoming invoice volume, conduct the initial audit and/or quality assurance invoice review audit up to 15% of the time.
• Simplifying legal service agreements to produce effective operational outputs meeting and in some cases exceeding customer expectations
• Creating, tracking and analyzing data on key reviewer performance metrics using customer lens to provide upwards recommendation to management and senior leadership on how to improve customer experience
• Monitoring, training and calibrating LBACOE analysts on an ongoing basis to drive self/team’s conformance to LBACOE compliance & quality standards
• Conducting team events and best operational practices to drive high employee engagement & lead by example to Wolters Kluwer Purpose & Value promise
• Provide SME support to organization, team wide initiative to improve or build customer centric operations