Manager Contract Management Systems

at  ERGO Insurance

ERGO is one of the major insurance groups in Germany and Europe. Worldwide, the Group is represented in around 26 countries and concentrates on Europe and Asia. In its home market of Germany, ERGO ranks among the leading providers across all segments.
Mission of the function:
The IT Manager for Contract Management will oversee the development, maintenance, and support of ERGO’s life insurance contract management applications. The team lead will be responsible for guiding a team of developers, analysts, and support staff to deliver efficient and effective software solutions that meet business needs, while ensuring system availability. This role requires team leadership, and the ability to collaborate across departments.

Key Responsibilities:

• Team Management:

• • Lead, mentor, and motivate an international team of developers, business analysts, and support staff.
• Manage the day-to-day operations of the team, ensuring timely delivery of new functionality, change requests and maintenance tasks.
• Conduct regular team meetings, performance reviews, and career development discussions.
• Implement standards and new ways of working within the team.
• Project Management support:
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• Plan, prioritize, and manage project timelines and resources for the development and enhancements of life insurance contract management applications (UL3 and Alice).

• Collaborate with business stakeholders to understand requirements, help to define project scope and project plans.
• Ensure projects are delivered on time, within scope, and within budget.
• Propose/define IT projects to automate, improve, gain savings on the contract management applications.
• Technical Oversight:
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• Provide technical guidance and support in the design, development, and implementation of contract management solutions.

• Oversee the integration between the contract management system and other enterprise applications.
• Ensure system stability, security, and performance.
• Business Collaboration:
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• Act as a liaison between the IT department and business units to ensure effective communication.

• Identify opportunities for process improvements and system enhancements to meet business objectives.
• Vendor Management:
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• Manage relationships with third-party vendors providing contract management solutions and services.

• Discuss roadmap and associated budget for the project portfolio and support activities.
• Ensure contracts and Service Level Agreements are adhered to.
• Risk and Compliance:
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• Ensure contract management applications are in line with regulatory requirements and company governance policies.

• Manage risks related to system availability, data security, and user access.
• Work with the governance team to ensure data protection regulations are met.

Required Qualifications:

• Experience:

• • 5+ years of experience in IT, including 2+ years in a leadership or supervisory role.
• Change management experience, with a track record of leading successful software development and implementation.
• Experience in the insurance industry domain and contract management processes is a plus.
• Technical Skills:
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• Proficiency in software development best practices and relevant frameworks.

• Experience with DevOps and Agile.
• Familiarity with data privacy laws e.g. GDPR.
• Knowledge of SAP, SAS and project management methodologies are a plus.
• Soft Skills:
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• Proven ability to manage and motivate teams, foster a positive work environment, and drive results.

• Excellent problem-solving abilities.
• Precision in handling documents, data entry, and administration
• Strong verbal and written communication skills are essential for interacting with team members and external partners and stakeholders at all levels
• Education:
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• Master or bachelor degree in computer science, Information Technology, or a related field.
  
  We offer:
  
  At ERGO Insurance, we offer you a challenging job with learning opportunities (through training, coaching, projects, and internal mobility), all in the heart of Brussels (near the Grand Place and the main train station ‘Central’).

Besides a market-based gross salary, we offer an attractive package of fringe benefits:

• year-end premium (13th month)
• competitive insurance package (hospitalization insurance, guaranteed income insurance and pension plan)
• monthly meal vouchers
• yearly eco vouchers
• a yearly gift voucher
• sectoral premiums
• company car
• net expenses (telework & internet allowances included)
• smartphone and phone subscription with application of fiscal rules
• yearly bonus plan based on collective and individual performance

Moreover, you can also count on an attractive leave scheme (at least 32.5 days), flexible working hours and the possibility to telework up to three days a week. This way of hybrid working guarantees a good work-life balance
Interested?
Apply online! Don’t forget to add your CV and cover letter
We are an equal opportunity employer. All aspects of employment are based solely on performance, competence, conduct, or business needs. If you require any support or access requirements, we encourage you to advise us at the time of your application so that we can make any reasonable adjustments needed to support you through your recruitment journey

• Team Management