Manager, CRM

at  Sectigo Inc

WHO WE ARE:

At Sectigo, we align around our mission and pride ourselves in helping thousands of customers sleep better at night.
“When people think Online trust management, they think Sectigo because we offer our customers unparalleled peace of mind.”
How we show up with each other and our customers every day is just as important, and we win as #OneSectigo by living out our core values - Support, Excellence, Collaboration, Teamwork, Integrity, Growth and Openness. We are committed to investing in our diverse teams where everyone understands their role and how they support our strategic goals, we drive operational excellence through scale and efficiency, and we strive to delight our customers and become the market leader in our industry. If you aspire to join a driven team that holds each other accountable to meeting our lofty goals and you’d like to be part of our growth story in delivering a market leading user experience, we’d like to talk to you.

REQUIREMENTS:

Education:

• Bachelor’s degree from an accredited institution, with a degree preferred in Computer Science, Information Technology, Business Administration or related field is strongly recommended.
• Salesforce certifications (e.g., Salesforce Certified Administrator, Salesforce Certified Advanced Administrator, Salesforce Certified CPQ Specialist, Salesforce Certified Technical Architect) are highly desirable.

Experience:

• 5+ years managing end user computing operations and engineering in a corporate environment.
• Proven experience with Salesforce CPQ, including configuration, pricing rules, and quoting processes.
• Familiarity with HubSpot, ZoomInfo, Salesloft, and Clari, with experience integrating these tools with Salesforce.
• Strong understanding of Salesforce platform capabilities, including Apex, Visualforce, Lightning components, and Salesforce APIs.
• Excellent project management skills with the ability to manage multiple projects simultaneously.
• Strong analytical and problem-solving skills, with attention to detail.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels.

TALENTS AND DESIRED QUALIFICATIONS:

• Must be able to communicate to employees and management.
• Ability to establish priorities, work independently and proceed with objectives with minimal supervision.
• Must be able to work in a global, deadline driven and fast paced environment.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Familiarity with Agile development methodologies.

• Lead the design, development, and implementation of Salesforce solutions, ensuring alignment with business objectives.
• Oversee the maintenance, administration, and continuous improvement of the Salesforce platform, related systems and tools.
• Manage and optimize Salesforce CPQ to streamline the quoting process and improve sales efficiency.
• Manage integrations between HubSpot, ZoomInfo, Salesloft, Clari, and other systems with Salesforce to enhance data accuracy, sales productivity, and forecasting capabilities.
• Collaborate with cross-functional teams to gather requirements, design solutions, and implement changes.
• Provide technical leadership and guidance to the Salesforce development team, ensuring best practices are followed.
• Develop and maintain documentation for Salesforce processes, integrations, and configurations.
• Monitor and analyze system performance, troubleshoot issues, and implement solutions to ensure optimal performance and user satisfaction.
• Stay current with Salesforce updates, industry trends, and best practices to drive innovation and efficiency.
• Conduct training sessions and provide support to end-users to maximize the adoption and effective use of Salesforce tools.
• Manage relationships with external vendors and partners to ensure successful implementation and support of integrated solutions.
• Other duties as assigned and related to the nature of this role and company initiatives.
  This individual may manage a team of business operations professionals, reporting directly to the Chief Information Officer.