Manager Customer Campaign Delivery (m/f/d)

at  Sky Deutschland GmbH

Location Unterfoehring near Munich
Department Online Streaming / OTT / WOW
Contract Type Limited
Reference Number 5648 003495 P13
Contact Person Lena Hinz
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Job Description
We’re looking for you to join our Operations Delivery Team, limited until 31.12.2025.

Tasks

• Your role is to create, implement & test multi-channel CRM campaigns (mainly email, but also push & in-product notifications (IPN)) to drive customer engagement - execution is done in close coordination with the Customer Engagement, Performance & Planning teams
• In addition to creating, testing & executing customer campaigns of all formats (email, push, IPN) for commercial activities such as winback, retention, upselling, mitigation, you’ll work closely with all teams involved (Customer Engagement, Planning & Performance, Operations) to ensure effective capacity planning, on-time delivery & quality
• In close collaboration with the WOW Customer Engagement team, you’ll help develop & implement the optimization plan for customer communication - this may include performance analysis, variant testing & regular campaign evaluation/analysis to derive strategic recommendations for action & forecasting
• Contribute to ensuring email delivery & use of data is compliant with all relevant regulations, ensuring quality, accuracy & consistency with WOW brand guidelines & tone of voice
• You’ll be a key contributor to customer & business focus, working closely with other members of the WOW Ops team & the wider WOW team
• As a communicative interface, you coordinate with colleagues from Operations, the WOW business, the Group / GSP product teams (especially the Martech product team) & commercial partners

Requirements

• You’ve a university degree in marketing, communications or business & some professional experience in CRM, marketing or business intelligence
• Through your professional experience, you’ve acquired good knowledge of campaign management & campaign implementation as well as experience in typical implementation tools (e.g. Braze and Salesforce)
• In addition to your positive attitude & hands-on mentality, you’re characterized above all by your ability to work excellently with broader teams even under time pressure and your good eye for detail - which puts quality & customer orientation in the foreground
• Working independently and recognizing mistakes in the German language are a matter of course for you
• You’ve already had your first points of contact with the implementation of optimization measures & the evaluation of campaign performance in particular
• Good written & spoken English skills round off your profile

Benefits

At Sky, we’ll give you our full support, so you’ll be all set to achieve your best. Our range of rewards really are something special, here are just a few:

• Free Sky - watch all our content for free
• Hybrid working model (60/40)
• Flexible working hours with overtime compensation
• 30 days of vacation + Holiday Buy
• Subsidized Deutschland Ticket

• Your role is to create, implement & test multi-channel CRM campaigns (mainly email, but also push & in-product notifications (IPN)) to drive customer engagement - execution is done in close coordination with the Customer Engagement, Performance & Planning teams
• In addition to creating, testing & executing customer campaigns of all formats (email, push, IPN) for commercial activities such as winback, retention, upselling, mitigation, you’ll work closely with all teams involved (Customer Engagement, Planning & Performance, Operations) to ensure effective capacity planning, on-time delivery & quality
• In close collaboration with the WOW Customer Engagement team, you’ll help develop & implement the optimization plan for customer communication - this may include performance analysis, variant testing & regular campaign evaluation/analysis to derive strategic recommendations for action & forecasting
• Contribute to ensuring email delivery & use of data is compliant with all relevant regulations, ensuring quality, accuracy & consistency with WOW brand guidelines & tone of voice
• You’ll be a key contributor to customer & business focus, working closely with other members of the WOW Ops team & the wider WOW team
• As a communicative interface, you coordinate with colleagues from Operations, the WOW business, the Group / GSP product teams (especially the Martech product team) & commercial partner